Job Opportunity at [24]7.ai: International Voice Process (Contractual Role) – Spot Offer with Immediate Join Date
Introduction
24/7.ai hiring for voice process freshers Are you ready to take the first step towards building a successful career in the BPO industry? [24]7.ai, a leading company in the global customer service and artificial intelligence space, is offering an exciting opportunity for freshers and experienced professionals alike. We are hiring for the International Voice Process (Contractual Role) with a Spot Offer, ensuring immediate placement for successful candidates.
This role is perfect for individuals looking to gain international exposure in customer support, experience the fast-paced world of a global BPO, and build strong communication and interpersonal skills.
About [24]7.ai
[24]7.ai is a leader in customer experience solutions, using cutting-edge AI and machine learning to enhance human interactions. With a global presence, [24]7.ai provides customer service support to major international brands, helping them solve real-world problems and deliver exceptional experiences to their customers.
With over 20 years of industry leadership, [24]7.ai has been at the forefront of digital transformation, revolutionizing the way businesses interact with their customers. Employees at [24]7.ai get the chance to work with innovative technologies, and with clients and customers from around the world, making it an exciting place to begin or grow your career.
Job Overview
- Role: International Voice Process (Contractual Role)
- Location: [24]7.ai Pvt Ltd, Ground Floor, NSL SEZ, Survey 1, Plot 6, NSL Arena Internal Rd, IDA Uppal, Habsiguda, Hyderabad, Telangana 500039
- Employment Type: Full-time, Temporary/Contractual (90 days)
- Salary: 19,000 INR take-home after deductions (equivalent to an annual package of 2.25–3 Lacs P.A.)
- Experience: 0 to 5 years
- Openings: 180
- Job Function: Customer Service, Voice Support
- Work Schedule: 5 days working, night shifts, 2 rotational week-offs (no fixed weekends)
Who Should Apply?
This role is ideal for individuals who are:
- Freshers or experienced (0-5 years) professionals looking for an exciting opportunity in the BPO industry.
- Individuals with strong communication skills, particularly in English, as the role requires handling international customers.
- Candidates who are comfortable with night shifts and are looking for a fixed-term employment opportunity to gain valuable industry experience.
- People who live within 23km of the office location in Uppal, Hyderabad.
Applicants must meet the following criteria:
- Age: 18 to 40 years
- Qualification: PUC (Pre-University College), Intermediate (12th), 10+3 Diploma, or Graduation
- Must possess mandatory documentation such as 10th and 12th board memos, as well as Govt ID proofs (Aadhar and PAN card).
- Only non-regular pursuing candidates are eligible for this position.
Why Choose [24]7.ai?
Working with [24]7.ai offers a unique experience where you not only work with an industry leader but also gain exposure to global customers. Here are some reasons why you should consider joining us:
- Competitive Compensation: The position offers a take-home salary of 19,000 INR after deductions for 90 days, along with benefits like free 2-way transportation (home pickup and drop) and medical insurance for you and your dependents.
- Work from Office: Gain hands-on experience working in an office environment at a premier location in Hyderabad (NSL SEZ, Uppal). [24]7.ai provides a vibrant workspace that encourages learning and growth.
- Training and Development: As a part of the International Voice Process, you will receive specialized training to develop key skills such as effective communication, problem-solving, and customer service in an international setting. This is an excellent stepping stone to further opportunities within the company or in the broader BPO industry.
- Networking Opportunities: With 180 open positions for this role, you’ll have the chance to work alongside a diverse group of peers, building valuable connections and friendships.
- Spot Offer: Unlike lengthy recruitment processes that take weeks or months, [24]7.ai is providing spot offers for candidates who successfully clear the interview process. Walk in for your interview and potentially walk out with an offer letter on the same day.
- Professional Growth: At the end of the contractual period, you will receive pay slips and an experience letter, which are vital for building your resume and future career prospects.
Job Responsibilities
As part of the International Voice Process team, your responsibilities will include:
- Customer Interaction: Handling inbound and outbound calls from international customers, providing them with accurate and prompt assistance regarding their queries or issues.
- Problem Solving: You’ll be responsible for troubleshooting customer concerns, escalating issues to the relevant teams, and ensuring that problems are resolved to the customer’s satisfaction.
- Communication: You will need to demonstrate excellent communication skills, both verbal and written, to effectively handle customer interactions. Ensuring a polite, friendly, and professional tone at all times is key.
- Data Entry and Reporting: You may also be required to document calls, update customer records, and create detailed reports of the interactions.
Perks and Benefits
Apart from competitive compensation, [24]7.ai offers the following benefits:
- Free Transportation: Both pickup and drop services are provided at no cost. For male employees, an additional Self to Work (STW) allowance of 3300 INR is offered.
- Medical Insurance: Comprehensive health coverage for you and your dependents ensures peace of mind during your employment.
- Rotational Shifts: Work-life balance is ensured through rotational shift scheduling, providing flexibility with your days off.
Interview Process
The interview process is designed to evaluate your communication skills, problem-solving abilities, and readiness for the role. Here’s what to expect:
- PIR (Personal Introduction Round): A face-to-face round to understand your background, communication style, and suitability for the role.
- Assessment Test: A short test to evaluate your problem-solving skills and ability to handle real-world customer service scenarios.
- Manager Round: An interview with a manager to assess your overall fit for the team and the work environment.
Important Details
- Interview Date: 24th September to 28th September 2024 (Tuesday to Saturday)
- Time: 10:30 AM to 12:30 PM
- Location: [24]7.ai Pvt Ltd, Ground Floor, NSL SEZ, IDA Uppal, Hyderabad
- Contact: HR Sandhya for more details and walk-in instructions.
Final Thoughts
This is an excellent opportunity to join a leading BPO company and work in an international voice process. Whether you are a fresher or someone looking to expand your skillset, this contract role at [24]7.ai offers a rewarding experience. The spot offer ensures that successful candidates can immediately start their journey toward a promising career in the industry.
We encourage you to walk-in for your interview and take the next step towards an exciting and fulfilling job with [24]7.ai. Don’t forget to bring all the necessary documents and a positive attitude!
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