Sutherland Hiring for International Semi-Voice Process

Exciting Opportunity: Sutherland Hiring for International Semi-Voice Process

Sutherland Hiring for International Semi-Voice Are you ready to jumpstart your career in the world of customer service and international voice process? Look no further! Sutherland is hiring freshers and experienced professionals for immediate joinings. With 500 openings available, this could be your chance to secure a stable, full-time job with growth opportunities. Here’s everything you need to know about this exciting role at one of the leading global Business Process Outsourcing (BPO) companies.

Company Overview: Sutherland

Sutherland has earned a stellar reputation over the years, with a rating of 3.76 from nearly 37,000 reviews. The company is recognized globally for offering innovative solutions to their clients in various industries, including technology, finance, healthcare, and telecommunications. Their commitment to excellence in customer service, coupled with their state-of-the-art infrastructure, makes them one of the best places to work for both freshers and experienced professionals.

Job Details: International Semi-Voice Process

The role of an International Semi-Voice Process Executive involves handling calls from customers around the globe, primarily from the U.S. and Dubai. Whether you are new to the workforce or looking to elevate your existing experience, this role promises a variety of tasks where you can develop essential skills in customer support and problem-solving.

Role Responsibilities:

1. Handling Customer Calls: Manage inbound and outbound calls from customers in different countries, ensuring prompt and effective assistance with their queries.
2. Problem Solving: Assist customers with service or product issues, helping them resolve concerns through detailed explanations, guidance, or troubleshooting.
3. Support Function: Provide technical or product support, guiding customers to utilize services or fix technical problems.

As a Semi-Voice Process Executive, you will also be exposed to both voice (calls) and non-voice (emails, chat) processes, allowing you to sharpen various skills across customer service channels.

Key Skills Required:

For this position, Sutherland is looking for candidates with the following core competencies:

• Fluency in English: Strong verbal communication skills are essential. You’ll be interacting with international clients, so proficiency in English is a must.
• Customer Service Skills: You should be patient, empathetic, and willing to help customers resolve their issues.
• Problem Solving: The ability to think on your feet and come up with effective solutions will set you apart in this role.
• Technical Aptitude: You don’t need to be a tech whiz, but basic understanding of tech services or troubleshooting will be beneficial.

Why Should You Apply? Benefits and Perks

Working at Sutherland comes with numerous perks and professional development opportunities that make this position even more attractive:

1. Personal Development:

• Build emotional intelligence by dealing with diverse customer interactions.
• Deepen your understanding of the products or services that Sutherland supports, allowing you to learn and grow in a dynamic environment.

1. Transferable Skills:

• You’ll acquire skills that are essential for a wide variety of roles beyond customer service, such as problem-solving, multitasking, and interpersonal communication.

1. Supportive Work Environment:

• Sutherland fosters a collaborative atmosphere where you’ll work closely with your team to deliver excellent service. You’ll get exposure to both voice and non-voice tasks, helping you diversify your skill set.

1. Career Advancement:

• There are ample growth opportunities at Sutherland, both in the customer support function and in other departments, based on your performance.

1. Flexible Shifts:

• Sutherland offers 24/7 rotational shifts with rotational week-offs, making it a great option for individuals seeking flexibility. You’ll work five days a week, and the company provides a two-way cab facility for night shifts (within a 25 km radius from the office premises).

Who Can Apply? Preferred Candidate Profile

If you are a graduate or someone who has completed a diploma, this job is for you. Even if you don’t have a degree, Sutherland values communication skills and experience over qualifications. Here’s a breakdown of the ideal candidate:

• Freshers and experienced candidates (0-3 years) are welcome.
• Graduation is not mandatory.
• Fluency in English is required.
• Candidates with 6 months of experience in a customer support role are preferred.
• You must be comfortable working from the office as remote or virtual interviews are not available.
• Immediate joiners are highly encouraged to apply.

Interview Process

At Sutherland, the interview process is straightforward but thorough. Here’s what to expect:

1. HR Round: A general screening round where you’ll be assessed based on your communication skills, experience, and willingness to work in a semi-voice process.
2. Assessment Round: This will involve tests for ROI (Return on Investment), JAM (Just A Minute), Voice & Versant Round, followed by a final Operations Round.
3. Operations Round: A more specific round focusing on your ability to handle the responsibilities of the role.

Note: When you arrive for your interview, make sure to mention Reference ID: HR Santoshi on your resume.

Essential Documents to Carry

Be sure to bring the following documents with you when attending the interview:

1. Updated Resume: Highlight your experience or skills relevant to customer service or international voice processes.
2. Hard Copy of Aadhar Card for identification purposes.
3. Vaccination Certificate: A must to ensure compliance with health and safety regulations.

How to Apply and Contact Details

Walk-in Date and Time:
25th September – 4th October
10 AM – 2:30 PM

Venue:
Sutherland, 7th floor, Divya Sree Building, Lanco Hills Technology Park, Lanco Hills Private Road, Hyderabad, Telangana 500089.

For inquiries or further details, feel free to contact:
HR Vinisha: +91 9849941270

Make sure to arrive within the scheduled time to avoid any delays in the interview process.

Why Work in a BPO/Call Centre Environment?

The BPO industry, especially in customer support, offers numerous opportunities for growth and development. By joining Sutherland, you’re not only stepping into a stable, permanent job, but you’re also immersing yourself in an environment that values skill development and career progression. The skills you learn in this role—communication, problem-solving, emotional intelligence—are all highly transferable and applicable to numerous future career paths.

The BPO industry is thriving, with businesses constantly seeking skilled customer service professionals to represent their brands and offer support. Whether you want to stay in customer service or transition to other industries, this role offers an invaluable foundation for a successful career.

Interested? This is your chance to join a top-tier BPO company and start making a difference in your career right away. Hurry and attend the walk-in drive today!

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