Cognizant is hiring for Customer Support Expert. Are you passionate about customer experience and solving complex queries in a dynamic environment? Cognizant is inviting applications for the position of SME-CX-Multi Channel Helpdesk at its Gurgaon office. This full-time hybrid role is an excellent opportunity for professionals with a flair for communication, problem-solving, and customer service excellence.
About the Role
As an SME in the Multi Channel Helpdesk, you will be responsible for managing and resolving customer queries across various channels. The role demands a mix of technical understanding, strong communication, and the ability to handle escalated B2B issues effectively. You’ll be part of a collaborative team that values ownership, clarity, and continuous improvement.
About Company
Cognizant is a globally recognized professional services firm specializing in digital transformation. It is a member of the NASDAQ-100 and has earned accolades like being one of Forbes World’s Best Employers 2024. Their consultative, industry-led approach helps clients stay ahead in the digital era.
Job Details at a Glance: Cognizant is hiring for Customer Support Expert
| Detail | Information |
|---|---|
| Job Title | SME-CX-Multi Channel Helpdesk |
| Job ID | 00064710031 |
| Employment Type | Full-time |
| Work Model | Hybrid |
| Location | Gurgaon, India |
| Category | Technology & Engineering |
| Travel Required | No |
| Date Published | July 17, 2025 |
Key Responsibilities
- Communicate clearly and accurately with customers through multiple channels.
- Understand and resolve customer issues while maintaining documentation.
- Compose grammatically correct, concise responses to written queries.
- Work independently and collaboratively to meet service standards.
- Detect and escalate app defects and inconsistencies.
- Analyze root causes and drive improvements through corrective actions.
- Maintain excellent typing speed and familiarity with Microsoft Office and internet browsing.
- Manage schedules flexibly, including availability on weekends, holidays, and for overtime if required.
Ideal Candidate Profile
- Strong written and verbal communication skills.
- Excellent comprehension and documentation abilities.
- Ability to focus on complex issues and resolve them without distraction.
- Demonstrates ownership and a customer-first mindset.
- Self-disciplined, organized, and detail-oriented.
- Flexible and action-oriented approach to problem-solving.
- Familiarity with Windows OS, MS Office Suite, and internet resources.
Salary :
For the Helpdesk Executive position, the approximate monthly salary is ₹30,300.
Work Environment & Culture
At Cognizant, you’ll join a high-caliber team that thrives in an energetic and inclusive work culture. The organization supports career growth, wellness, and innovation. With over 300,000 associates globally, Cognizant is known for transforming businesses through cutting-edge digital solutions.Cognizant is an equal opportunity employer and embraces diversity. Your candidacy will not be affected by race, religion, gender, orientation, disability, or any other legally protected status.
Final Note
If you’re ready to contribute to high-impact solutions and grow in a collaborative environment, Cognizant’s SME-CX-Multi Channel Helpdesk role might be the right fit for you. Visit www.cognizant.com to learn more or apply through the link below.
