Wipro Hiring Freshers for Service Desk Analyst 1. This hiring is for the Bengaluru, Hyderabad, Coimabatore locations. This article covers all the important details about this hiring opportunity, including eligibility, job responsibilities, work location, and application process. If you’re a recent graduate looking to kickstart your career in IT support, this could be a great opportunity. Make sure to share this with your friends who may also be interested.
Wipro Hiring Freshers for Service Desk Analyst 1. About :
Wipro Limited is a leading global information technology, consulting, and business process services company. Founded in 1945, Wipro is headquartered in Bengaluru, India, and operates in over 60 countries worldwide. The company leverages the power of cognitive computing, hyper-automation, robotics, cloud, analytics, and emerging technologies to help clients adapt to the digital world and make them successful.
With a strong commitment to innovation, integrity, and sustainability, Wipro has built a reputation for delivering high-quality services across various industries such as banking, healthcare, retail, manufacturing, and telecommunications. The company is also known for its people-first approach and emphasis on learning and development, making it an excellent choice for freshers and experienced professionals alike.
Job Overview
Wipro is hiring fresh graduates for the role of Service Desk Analyst 1 . This is an excellent opportunity for recent graduates to begin their careers in the IT industry with one of the top global technology companies. As a Service Desk Analyst, you will be the first point of contact for customers seeking technical assistance and will be responsible for diagnosing and resolving basic IT issues.
Roles and Responsibilities:
- As a Support Analyst, you will be responsible for assisting end users on applications problems, system administration issues, or network concerns
- Diagnose, prioritize, troubleshoot, and resolve IT incidents reported by the users via telephone, chat, email, or walk-ins
- Identify and escalate tickets requiring urgent attention and action
- Log all contacts and document all the activities and results accurately and completely within the incident management tool
- Deal with and resolve helpdesk requests
Educational Qualification:
- Any Graduate or Post Graduate, immediate joiners, strong troubleshooting skills.
- Experience: 0 years (Freshers only)
- Notice Period: Immediate joiners only
Required Skills:
- Strong troubleshooting and communication skills
- Good command of English
- Willingness to work in 24×7 rotational shifts
- Must be ready to work from office (WFO)
- Assist end users with application problems, diagnose and resolve IT incidents, log activities in incident management tool
Location:
Selected candidates will be posted in Bengaluru, Hyderabad, or Coimbatore based on business requirements.
Salary:
The salary for the Service Desk Analyst 1 role at Wipro ranges between ₹2.5 Lakhs to ₹3.5 Lakhs per annum.
Role Category:
- IT Support / Service Desk
- Department: IT & Information Security
- Industry: IT Services & Consulting
- Employment Type: Full-Time, Permanent
Shift & Work Mode:
- Shift: 24×7 rotational shifts
- Work Mode: Work from Office (WFO)
- Transport: One-way cab service provided
How to Apply
- You can apply for the Service Desk Analyst 1 role at Wipro by directly clicking on the application link provided
- During the application process, ensure that you upload your latest and updated resume highlighting your educational qualifications, technical skills, and any relevant projects or internships.
- Since this opportunity is open to freshers with immediate joining availability, it is important to be prepared for quick communication from the recruitment team regarding the next steps in the hiring process.
- Make sure your contact details are accurate, and keep an eye on your email and phone for updates after applying.
Click here to Apply
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