Walk-in Drive at Firstsource for US Healthcare Voice Process (Freshers Only) – Hyderabad|100 openings. If you are a fresher looking to start your career in the healthcare BPO sector, Firstsource is offering an exciting walk-in opportunity in Hyderabad for the role of US Healthcare Voice Process. With 100 openings, a competitive salary package, this could be the perfect starting point for your professional journey.
Walk-in Drive at Firstsource Event Details
- Company: Firstsource
- Role: US Healthcare Voice Process – Customer Retention (Voice/Blended)
- Experience Required: 0 years (Freshers welcome)
- Salary: ₹2.75 LPA
- Location: Hyderabad – Nanakramguda
- Openings: 100
- Work Mode: Work from Office, 5 days a week, rotational shifts
- Facilities: One-way cab provided
Time&venue
- Date & Time: 12th August – 14th August, 11:00 AM to 2:00 PM
- Venue:
5th Floor, Block 1, Survey No 142,
BSR Builders LLP IT SEZ,
Nanakramguda Village, Serilingampalle (M),
Hyderabad, Telangana – 500008 - Contact Person: Nawaz Khan
About Firstsource
Firstsource is a leading BPM (Business Process Management) company with a strong presence across sectors such as healthcare, BFSI, communications, and media. Known for its fair and transparent hiring process, the organization focuses on skill development and creating sustainable career opportunities for employees.
Job Responsibilities
Assist Medicare-eligible individuals telephonically in the following ways:
- Helping interested parties understand features and benefits of Medicare Advantage, Medicare Part D Prescription Drug Plan (PDP), Medicare approved discount drug card programs, and other related programs.
- Willingness to learn in a classroom setting and the ability to take direction via on[1]the-job training, coaching and development with the end result of understanding and articulating multiple Medicare products and benefits.
- Ability to adhere to set schedule including specific set breaks and lunch/meals times
- Responding to inquiries related to benefits, eligibility, customer material requests, physician look-up, authorization, explanation of benefits (EOB), caller information, status checks, and other related information.
- Make outbound calls and transfers as per the Standard Operating Procedures (SOPs).
- Work on special projects and/or non-phone work to complete as directed.
- Processing non phone functions which may include research of payment, billing, account balance questions, responding to emails, written correspondence, order processing, and account maintenance as needed
What Firstsource Expects From You
- Through inbound calls, resolve member and/or provider issues accurately and systematically, using sound business judgment, and taking appropriate action until completed to customer satisfaction.
- Utilize various computer systems to find member, provider, and plan information.
- Update, process, or perform other necessary action within such systems to fulfill customer request.
- Recognize and comply with performance standards for work quality, work efficiency, attendance, and schedule adherence.
- Be polite, courteous, patient, empathetic, and sincere in voice tone and words selected.
- Establish rapport and be positive.
- Express information clearly and with confidence
Eligibility Criteria
- Education: Graduation not required.
- Experience: Only freshers are eligible.
- Skills: Good communication skills in English, basic computer knowledge, and interest in healthcare processes.
Key Skills for the Role
- Healthcare BPO knowledge (preferred but not mandatory)
- US Healthcare process understanding
- Medical Billing concepts
- Voice Process skills
- Medical Transcription basics
Why This Role Stands Out
- No prior experience needed; training will be provided.
- Learn about Medicare products and healthcare processes.
- Opportunity to gain domain expertise and move into advanced roles.
- 5-day work week with rotational shifts.
- Transport Support -One-way cab facility.
How to Apply
This is a walk-in opportunity; candidates must carry:
- An updated resume (mention HR name: Nawaz Khan on top)
- A valid government ID proof
- Passport-size photographs
Important Note on Hiring Process
Firstsource follows a fair, transparent, and merit-based recruitment process.
- They never ask for money at any stage of hiring.
- Verify offers through official channels or
@firstsource.comemail addresses. - Beware of fraudulent job offers.
Preparation Tips for the Walk-in
- Understand the Basics of Medicare – Read about Medicare Advantage, Part D, and discount drug cards.
- Practice Communication Skills – Clear pronunciation, active listening, and polite interaction.
- Learn Call Etiquette – Be confident, calm, and customer-focused in mock interactions.
- Know the Company – Read about Firstsource’s services and work culture to impress during the interview.
- Dress Professionally – A formal dress code creates a positive first impression.
