VXI Global Solutions Announces Mega Walk-in Drive for International Voice Process. VXI Global Solutions is conducting a mega walk-in recruitment drive in Hyderabad for International Voice Process – Healthcare roles. The event runs from 11th August to 14th August, between 10:30 AM and 4:00 PM, offering job seekers a direct opportunity to secure positions with one of the fastest-growing organizations in the BPO sector.
VXI Global Solutions Announces Mega Walk About
Founded in 1998, VXI Global Solutions operates in more than 42 locations worldwide, with a workforce of over 40,000 employees. The company delivers omni-channel customer care, digital solutions, and automation services for some of the most respected global brands. With operations spanning North America, Asia, Europe, and the Caribbean, VXI is recognized as one of the fastest-growing privately-held BPO organizations.
Job description
As a customer service advocate, you will be assisting members with various questions on their health plan and ensuring all questions are answered accurately using tools provided. Questions will cover things such as plan benefits, claims inquiries, finding a provider, billing and payment inquiries.
| Detail | Information |
| Company | VXI Global Solutions LLC |
| Role | International Voice Process – Healthcare |
| Experience Required | 0–2 years |
| Salary | Not Disclosed |
| Location | Hyderabad – Madhapur |
| Walk-in Dates | 11th – 14th August 2025 |
| Time | 10:30 AM – 4:00 PM |
| Contact Person | Vasavi |
| Contact Number | |
| Openings | 100 |
| Minimum Qualification | 12th Pass |
| Minimum Age | 18 years |
| Key Skills | International Voice Process, Claims Processing, US Healthcare, Health Insurance Support |
Time and Venue
- 11th August – 14th August , 10.30 AM – 4.00 PM
- VXI Global Solutions India Pvt ltd, Recruitment Hub, Ground floor, Vega Block, Ascendas IT Park, Gate No. 5, Inorbit Mall road, Madhapur, Hyderabad- 500018.
- Contact – Vasavi
Roles and Responsibilities
- Agents will answer inbound calls for members and assist them with a variety of inquiries using tools provided and demonstrating a willingness to help, empathy when needed, and ensure issue resolution.
- Answer calls in a timely manner with friendly demeanor and willingness to assist
- Assist members with inquiries finding resolutions via the knowledge management system. Topics include but are not limited to billing and payment histories, explanation of benefits, provider search and confirmation of medical coverage.
- Thorough documentation of the call inquiry and resolution discussed as well as any next steps in the CRM tool
- Make necessary outbound follow ups when needed to support final resolution and satisfaction
- Follow all compliance guidelines for verification (HIPAA)
- Maintain professional demeanor, ensuring all questions answered and thorough understanding of the situation to address possible questions/scenarios
- Responsible for ensuring that primary metrices are met
Education & Experience
- 0 to 2 years work experience of customer service experience preferred
- Background in contact center, healthcare, or insurance is a plus
- Must have completed high school
- Minimum age requirement: 18 years
- Must be proficient in reading, speaking, and understanding English to effectively communicate with customers and follow instructions
Key Skills
- Healthcare BPO Expertise
- International Voice Process
- Claims Processing
- US Healthcare Operations
- Health Insurance Support
Interested candidates are advised to:
- Carry an updated resume
- Bring a valid government-issued ID
- Maintain a formal dress code for the interview
- Optionally, send a WhatsApp message to the provided contact for quick updates
Recruitment Process
Candidates attending the walk-in will undergo:
- HR Screening
- Versant Voice Assessment
- Operations Round
