Zomato Customer Delight Associate Hiring in Gurugram & Hyderabad 2025

Zomato Customer Delight Associate Hiring in Gurugram & Hyderabad 2025. The company is inviting applications for the position of Customer Delight Associate in Gurugram and Hyderabad. This role is perfect for freshers as well as individuals with prior customer service experience. If you are looking for a customer-focused role , this opportunity with Zomato offers both career growth and the chance to work in a dynamic and team-oriented environment.

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About Company

Founded in 2008, Zomato is a leading global food-tech company headquartered in Gurugram, India. Starting as a restaurant discovery platform, Zomato has evolved into a full-stack food service ecosystem, connecting millions of customers to restaurants through its online ordering and delivery platform. The company operates in multiple countries and serves a vast network of restaurants, delivery partners, and diners.

Zomato Customer Delight Associate Hiring Overview

Particulars	Details
Company	Zomato
Role	Customer Delight Associate
Locations	Hyderabad & Gurugram
Experience Required	0–2 years (Freshers eligible)
Educational Qualification	Any Graduate
Work Mode	Work from office, 5 days/week
Expected Salary	₹3.0–₹4.2 LPA (approx.)
Skills	Communication, Problem-solving, English proficiency, Regional language (optional)

About the role

As a Customer Delight Associate, you’ll be part of a passionate team focused on turning complaints into compliments with speed, heart and thoughtful problem-solving. you’ll be a problem solver, a listener, and a brand ambassador. Your main goal will be to resolve customer issues promptly and effectively, ensuring every interaction leaves the customer satisfied. You will communicate with customers via chat, email, and occasionally calls, handling everything from general queries to complaints. The role requires empathy, quick thinking, and the ability to find creative solutions under pressure.

Responsibilities

Engage with our customers across chats, emails and calls to resolve their queries
Work in rotational shifts, as per the business requirements
Ensure customer satisfaction by delivering accurate and timely responses
Turn complaints into positive experiences through thoughtful problem-solving and empathy.
Work from office 5 days a week

Skills Required

A customer-first mindset and is a natural problem solver
0 to 2 years of experience in customer service or a related field
Strong communication skills in written and spoken English
Fluency in any regional language is a plus (but not mandatory)
Fast and accurate typing skills
Ability to think quickly and find solutions on the spot
Comfort with using chat and email support tools

Job Location

Gurugram, Haryana, and
Hyderabad, Telangana
This hiring drive is open for two locations – Gurugram, Haryana and Hyderabad, Telangana
This is a work-from-office role, so candidates should be open to working on-site in either location.

Educational Qualification

Graduate degree in any discipline. Candidates from any educational background can apply, as long as they meet the minimum qualification.

Experience Required

0–2 years in customer service, BPO, or a related field.
Freshers are encouraged to apply as no prior experience is mandatory.

Salary:

Expected Salary around ₹28,000 – ₹29,000 per month (based on available industry data)

Age Criteria

No upper age limit has been specified, making it open for a wide range of applicants.

Selection Process

Application Screening and Shortlisting based on eligibility criteria.
Assessment Test to evaluate communication, typing speed, and problem-solving skills.
Telephonic or in-person interview with HR or hiring manager.

How to Apply

Interested candidates can apply online through the link below, and make sure you fill out all required fields accurately, and check your contact details for updates from the HR team. Submit the application before the closing date.

Click here to apply for Gurugram Location

Click here to Apply for Hyderabad Location

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