A great opportunity has opened up for professionals seeking a career in Workforce Management (WFM). A leading organization is hiring for the role of Workforce Management Analyst in Remote India, with job locations tied to Chennai (600032) and Bangalore (560100). This role is essential for managing forecasting, staffing, scheduling, and performance optimization across teams.
If you are skilled in data analysis, workforce scheduling, and compliance management, this could be the perfect opportunity for you.
Workforce Management Analyst Jobs Job Overview
- Position: Workforce Management Analyst
- Location: Remote India (Chennai & Bangalore)
- Work Mode: Remote
- Shift Timing: US Shift (9-hour shifts between 4:30 PM to 1:30 AM IST)
- Req ID: 32096
- Date Posted: September 19, 2025
The Workforce Management (WFM) Analyst plays a critical role in ensuring staffing efficiency, maintaining service levels, and delivering workforce insights through accurate forecasting, scheduling, and real-time monitoring.
Key Responsibilities
1. Forecasting & Staffing
- Analyze historical data to predict call volumes and workload.
- Develop staffing plans aligned with business needs and service goals.
- Adjust staffing levels in real time to address demand fluctuations.
2. Scheduling & Allocation
- Create employee schedules based on forecasted demand.
- Optimize shift patterns to maximize efficiency and minimize operational costs.
- Manage time-off requests while ensuring adequate coverage during peak hours.
3. Performance Monitoring & Coaching
- Monitor real-time adherence to schedules and service metrics.
- Identify performance gaps and provide coaching and feedback.
- Conduct performance reviews to improve team effectiveness.
4. Data Analysis & Reporting
- Generate insights from workforce data and KPIs.
- Prepare and present reports to management for strategic decision-making.
- Highlight trends, risks, and opportunities for operational improvement.
5. Compliance Management
- Ensure adherence to labor laws and company policies.
- Monitor employee time and attendance to prevent scheduling violations.
- Maintain compliance in overtime, shifts, and workforce allocation.
Skills & Qualifications
Essential Skills
- Strong analytical and problem-solving skills.
- Proficiency in Excel and Power BI for data visualization.
- Hands-on experience with workforce management software.
- Familiarity with telephony routing solutions.
- Excellent communication and interpersonal abilities.
Additional Requirements
- Understanding of labor laws and compliance standards.
- Ability to manage real-time workforce adjustments.
- Strong decision-making skills in a fast-paced environment.