Startek Hiring Customer Care Executive – Blended Work from Home Startek (Aegis Customer Support Services Pvt. Ltd.), a leading global BPO and customer service provider, is hiring for the position of Customer Care Executive – Blended Work from Home. This role offers an exciting opportunity for freshers and experienced candidates to work remotely, handling customer queries across multiple channels.
Startek Hiring Customer Care Executive Job Overview
Job Role: Customer Care Executive – Blended Work from Home
Company: Startek (Aegis Customer Support Services Pvt. Ltd.)
Experience: 0 – 5 years (Freshers welcome)
Salary: ₹17,000 – ₹20,000 CTC per month
Location: Remote (WFH) with hiring office in Lucknow
Employment Type: Full-Time, Permanent
Industry: BPM / BPO
Department: Customer Success, Service & Operations
As a Customer Care Executive, you will provide excellent customer service via phone, chat, and email, ensuring queries are resolved promptly and efficiently. This role combines voice and non-voice responsibilities, making it ideal for candidates seeking a blended work environment.
Key Responsibilities
The main responsibilities of a Customer Care Executive at Startek include:
- Handling customer queries and complaints through phone, chat, and email.
- Resolving issues efficiently while maintaining high customer satisfaction.
- Providing order support, information, and guidance to customers.
- Collaborating with team members and managers to improve service quality.
- Maintaining accurate records of customer interactions and transactions.
Eligibility Criteria
To be eligible for this role, candidates should meet the following requirements:
- Education: Graduate or Undergraduate (Graduation not mandatory).
- Communication Skills: Excellent verbal and written communication skills.
- Technical Requirements: Laptop with minimum 8 GB RAM and Windows 10.
- Internet: Stable Wi-Fi connection is mandatory for remote work.
- Availability: 6 days working with 1 rotational weekly off.
- Shift Duration: 9 hours (8 hours for production + 1 hour for split breaks).
Freshers as well as experienced candidates are encouraged to apply. On-the-job training will be provided to ensure readiness for production.
Salary and Benefits
- Monthly CTC: ₹17,000 – ₹20,000.
- Permanent work-from-home arrangement.
- Training provided for both freshers and experienced candidates.
- Exposure to domestic voice processes, customer care, and telecalling operations.
Interview Process
Candidates will undergo a multi-stage interview process to assess skills and suitability for the role:
- HR Evaluation: Assessment of communication skills, personality, and overall fit.
- Operations Evaluation: Testing operational knowledge and understanding of processes.
- L2 Operations Evaluation: Advanced assessment of customer service skills and problem-solving.
- Ambition Test: Evaluation of motivation and career goals.
- Client Evaluation: Final assessment by the client team for performance and readiness.
Skills Required
- BPO Customer Service
- Domestic Voice Process
- Telecalling / Customer Care Service
- Problem-Solving & Communication Skills
- Ability to work independently in a remote environment
Why Join Startek?
Startek provides a dynamic and supportive work environment, with opportunities for career growth in customer service, operations, and telecalling roles. Working in a blended environment allows employees to gain experience in both voice and non-voice processes, enhancing their skills and employability.
The company emphasizes employee development, customer satisfaction, and a collaborative work culture, making it an ideal workplace for candidates seeking early career opportunities in the BPO sector.
How to Apply
Interested candidates can apply through the official Startek careers portal or relevant job postings. Ensure your resume highlights relevant skills in customer service, telecalling, and BPO operations. Candidates must also confirm that their hardware and internet setup meet the required specifications for remote work.
Apply Here: Customer Care Executive – Blended Work from Home