Genpact Walk-In Drive for Freshers – Domestic Chat & Voice Support, Uppal Hyderabad. Genpact, a global leader in advanced technology services and solutions, is conducting a walk-in drive for fresh graduates for the position of Domestic Chat & Voice Support in Uppal, Hyderabad. This is an excellent opportunity for 2021-2025 graduates to kickstart their career in BPO and customer service operations while gaining exposure to technology-driven processes.
Genpact Walk-In Drive for Freshers Job Overview
Job Role: Domestic Chat & Voice Support (Blended)
Company: Genpact
Experience: Freshers (2021-2025 graduates only)
Location: Hyderabad (Uppal, IDA Habsiguda)
Work Mode: On-site (Work from Office)
Shift: Flexible, any shift
Employment Type: Full-Time, Permanent
Industry: BPM / BPO
As a Customer Support Executive, candidates will handle inbound/outbound calls and manage multiple chats simultaneously, addressing customer queries and providing technical support for various products.
Key Responsibilities
The primary responsibilities for the role include:
- Handling 3+ active chats and calls at the same time.
- Responding to customer queries and resolving issues in a timely manner.
- Providing solutions using available help articles and policies.
- Escalating bugs, replicating customer issues, and suggesting improvements.
- Supporting internal departments to provide required information to customers.
- Handling technical queries related to domains, hosting, servers, SSL, emails, site backup, and related products.
- Upselling or recommending products to customers based on their business needs.
- Maintaining a deep understanding of client processes and policies.
- Continuously upskilling to provide enhanced support.
This role emphasizes customer centricity, technical knowledge, and effective communication to deliver excellent services.
Eligibility Criteria
- Education: Graduation in any discipline (except law).
- Graduation Years: Only 2021-2025 pass-outs are eligible.
- Knowledge Required: Basics of email clients, internet technology, websites, domains, hosting, browsers, and online security.
- Skills: Effective probing, analytical and problem-solving skills, and excellent written English with a neutral accent.
- Experience: Freshers only (no post-graduates or candidates currently pursuing studies).
Walk-In Drive Details
Genpact is conducting the walk-in drive for freshers on:
- Date: 22nd October 2025
- Time: 11:30 AM – 1:00 PM
- Venue: Genpact, Plot No. 14/45, IDA Uppal, Habsiguda, Hyderabad 500079
Documents to Carry:
- 3 copies of updated resume
- 3 passport size photographs
- Original Aadhar card
- 2 copies of Aadhar card
- Pay-slip (if applicable)
Candidates should bring all necessary documents to ensure a smooth interview process.
Why Join Genpact?
- Global Exposure: Work with a leading AI and technology-driven organization.
- Career Growth: Opportunities to upskill, receive mentorship, and develop expertise in customer service, technical support, and BPO operations.
- Impactful Work: Engage in solving real-world problems for global enterprises.
- Values-Driven Culture: A collaborative environment built on integrity, respect, curiosity, and innovation.
- Employee Development: Access to continuous learning programs and professional growth opportunities.
Genpact emphasizes innovation and digital transformation, making it an ideal workplace for candidates who thrive in a fast-paced, tech-enabled environment.
Key Skills Required
- Customer Service & Support
- Voice and Chat Process Handling
- International and Domestic Calling
- Analytical Thinking & Problem-Solving
- Technical Knowledge: Domains, Hosting, SSL, Email, Servers
- Upselling and Customer Engagement
How to Apply
Interested candidates can directly attend the walk-in drive with their resume, photographs, and Aadhar card copies. This is a first-come, first-serve opportunity, and freshers performing well may receive on-the-spot offers.