1. First-Level Technical Support

Act as the first point of contact for end users reporting technical issues and service-related problems.

2. Service Ticket Management

Log, track, update and resolve Service Desk tickets accurately within the defined service-level agreements.

3. Hardware and Software Troubleshooting

Identify and troubleshoot hardware and software issues to reduce downtime and minimize disruptions.

4. Issue Escalation

Collaborate with internal IT teams and escalate complex technical issues when additional support is required.

5. Knowledge Base Documentation

Create and maintain knowledge base articles to support faster issue resolution and improve service quality.

• Graduates from the 2024, 2025 and 2026 batches are eligible.
• Must have completed a three-year full-time undergraduate degree.
• Eligible degrees include BCA, BSc, BA, BBA, B.Voc, BMS, BCom and other listed three-year UG degrees.
• Candidates must have a consistent academic record with a minimum of 50% in Class 10, Class 12, Diploma (if applicable) and undergraduate studies.
• Rounding off 49.9% to 50% is not permitted.
• At the time of joining, candidates must have a minimum 50% aggregate in their pursuing degree.
• Candidates must not have any standing arrears at the time of joining.
• Students currently enrolled in full-time postgraduate courses are not eligible.
• Candidates awaiting re-evaluation results will be assessed using their initially declared results.
• CGPA-to-percentage conversion will follow the respective university norms.
• Candidates must be flexible to work in shifts and from any Cognizant office location as required.
• Open to Indian nationals and OCIs currently residing in India.

Communication Skills

• Strong verbal and written communication.
• Ability to communicate clearly with users from different cultures.
• Client-focused approach and professional behaviour.

Technical Skills

• Basic knowledge of computer hardware and software.
• Understanding of common IT issues and troubleshooting.
• Basic knowledge of operating systems and computer applications.
• Ability to record and manage support tickets.

Professional Skills

• Problem-solving and analytical thinking.
• Customer service orientation.
• Willingness to work in shifts.
• Teamwork and coordination.
• Ability to work in an office environment.

• No Service Bonds: The notification states that there are no service bonds.
• Higher Education Support: Cognizant-sponsored higher education from BITS Pilani, applicable only to candidates from Science, Technology and Mathematics backgrounds.
• Night Shift Allowance: Night shift allowance is listed as a benefit.
• Cab Facilities: Safe and comfortable pick-up and drop facilities.
• Rewards and Recognition: Timely rewards and recognition for top performers.

Documents Required for Registration

• Updated resume with a maximum length of two pages.
• High-resolution passport-size photograph.
• Photograph should have a light background.
• Both ears should be visible in the photograph.

Documents Required for Interview

• All available academic documents.
• College ID card, if available.
• School mark sheets.
• College and undergraduate mark sheets.

Documents Required for Onboarding

• PAN Card: Mandatory. Ensure your name and other details match your registered information.
• Voter ID or Passport: Either one is required to verify citizenship.
• Aadhaar Card: Mandatory for onboarding.

Final onboarding is subject to satisfactory background verification.

1. Open the original Cognizant hiring registration link.
2. Review the complete eligibility criteria and job description.
3. Register using your required personal and academic details.
4. Upload your updated resume and required photograph.
5. Verify your academic information before submission.
6. Submit your application before the deadline.
7. Keep checking your registered email and recruitment portal for updates.

• Cognizant does not charge candidates or vendors any fees for employment.
• Do not pay anyone in exchange for a job offer, interview or recruitment assistance.
• Do not share sensitive personal or financial information with unknown individuals.
• Cognizant communicates through authentic Cognizant email addresses.
• An online application alone does not result in a job offer. The company states that interviews are conducted through verified channels.
• Collect the recruiter’s full name, official email address, employee ID and mobile number when contacted.

For recruitment queries: Contact Cognizant through its Campus2Cognizant portal.

To report suspicious recruitment requests: GenCHRComplianceIND@cognizant.com

1. Who can apply for Cognizant Service Desk Hiring 2026?

Graduates from the 2024, 2025 and 2026 batches who have completed an eligible three-year full-time undergraduate degree can apply, subject to the stated academic criteria.

2. What qualifications are accepted for this Cognizant job?

Eligible degrees include BCA, BSc, BA, BBA, B.Voc, BMS, BCom and other eligible three-year undergraduate degrees.

3. What is the minimum academic percentage required?

Candidates must have at least 50% in Class 10, Class 12, Diploma (if applicable) and undergraduate studies. Rounding off 49.9% is not allowed.

4. What is the job location?

The recruitment notification specifies PAN India. Candidates must be flexible to work from any Cognizant office location as required.

5. What is the salary for Cognizant Service Desk freshers?

The salary is not specified in the recruitment listing. Salary details will be provided upon advancement in the hiring process.

6. Are candidates with standing arrears eligible?

No. Candidates with standing arrears are not eligible according to the provided recruitment criteria.

7. What is the last date to apply for Cognizant Hiring 2026?

The application deadline is 30 November 2026 at 11:59 PM.

8. Is this a work-from-home opportunity?

The notification requires candidates to be flexible to work from any Cognizant office location in the assigned shift. A work-from-home arrangement is not specified.

9. Is shift flexibility mandatory?

Yes. Candidates must be willing to work in shifts as required by the Service Desk role.