Overview
Wipro Limited, a global technology services and consulting leader, is seeking an Associate in Mumbai to deliver effective technical support, resolve client queries, and uphold service level agreements.
Table of Contents
- Overview
- Company Overview
- Role Summary
- Key Responsibilities
- Qualifications & Eligibility
- Required Skills
- Location & Work Mode
- Compensation
- Important Dates
- How to Apply
- FAQs
Company Overview
Wipro Limited (NYSE: WIT) is a leading technology services and consulting company that helps clients with digital transformation, consulting, design, engineering, and operations. With over 230,000 employees across 65 countries, Wipro aims to build future‑ready, sustainable businesses.
Role Summary
The Associate will provide technical support, field incoming client help requests via phone or email, document issues, and ensure resolutions meet defined SLAs. The role involves using internal knowledge bases, updating self‑help documents, and escalating critical issues when necessary.
Key Responsibilities
- Manage client transactions and maintain quality standards.
- Field incoming help requests courteously via telephone and email.
- Document end‑user details, problem nature, and resolution steps.
- Update availability in the RAVE system to ensure productivity.
- Record, track, and analyze call logs to identify trends.
- Maintain and update self‑help documents for faster resolutions.
- Escalate serious issues to the Team Leader as per SLA requirements.
- Provide step‑by‑step product guidance and troubleshoot client queries.
- Participate in product trainings and self‑learning to stay current.
- Collaborate with team leaders to identify training needs.
Qualifications & Eligibility
Not specified in the official posting.
Required Skills
- Mandatory: Payroll (HCM) knowledge.
- Strong communication skills for phone and email support.
- Ability to follow standard processes and meet SLA targets.
- Analytical mindset to document and analyze query trends.
Location & Work Mode
Location: Mumbai, Maharashtra, India.
Work Mode: Not specified in the official posting (presumed on‑site).
Compensation
Not specified in the official posting.
Important Dates
- Posting Start Date: 11/11/2026
- Application Deadline: Not specified in the official posting.
How to Apply
- Visit the official Wipro career page: Associate – Wipro.
- Click the “Apply Now” button on the job page.
- Complete the application form with your personal details, resume, and any required documents.
- Submit the application and monitor your email for further communication.
Frequently Asked Questions
- What is the primary responsibility of the Associate role? Providing technical support, handling client queries via phone/email, and ensuring resolutions meet SLA standards.
- Do I need prior experience in payroll? Payroll (HCM) knowledge is listed as a mandatory skill, but specific experience levels are not detailed.
- Is remote work an option? The posting does not specify remote work; the role is based in Mumbai.
