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Barclays Customer Care Specialist Hiring 2025 | Noida Location | Apply Now

On: Thursday, August 7, 2025 5:03 AM

Barclays Hiring 2025 for Specialist Customer Care Role – Apply Now in Noida

Barclays Customer Care Specialist Hiring 2025 . This job article is for fresh graduates or candidates with up to 2 years of experience who are interested in starting their career with Barclays in the banking and financial services sector. If you have strong communication skills, an interest in customer service, and are eager to work in a professional environment, this role as a Specialist Customer Care Executive could be a great fit for you.

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Barclays Customer Care Specialist Hiring 2025 Job Description

As a Specialist Customer Care Executive at Barclays, you will be responsible for delivering excellent customer service through various channels like chat, email, and phone. You will handle complex customer requests, resolve queries related to transactions, payments, or account details, and ensure compliance with regulatory and risk guidelines. This role requires attention to detail, strong communication skills, and a willingness to work in shifts. You’ll also collaborate with different teams to improve customer service processes and ensure a smooth and positive experience for Barclays customers.

Table overview

Job Role	Specialist Customer Care
🏢 Company	Barclays
📍 Location	Noida
💰 Salary	₹3 – ₹4.5 LPA (Expected Range)*
🕒 Experience	0–24 months (Freshers eligible)
🎓 Education	Graduate or Postgraduate in any discipline (Fresh graduates preferred)

About the Company:

Barclays is a British multinational bank and financial services company with a strong global presence. With over 325 years of history, Barclays operates in more than 40 countries, offering a wide range of financial products and services, including personal banking, credit cards, corporate and investment banking, and wealth management. Known for its innovation and commitment to customer service, Barclays is a trusted name in the banking industry, offering exciting career opportunities for freshers and experienced professionals alike.

Key Responsibilities

Provision of customer service through various communication channels including chat, email and phone.
Execution of customer service requirements to resolve more complex, specific customer needs, and give a unique, personalised resolution for each case.
Collaboration with teams across the bank to align and integrate customer care processes.
Identification of areas for improvement to provide recommendations for change in customer care processes and provide feedback and coaching for colleagues on these highlighted areas.
Development and implementation of customer care procedures and controls to mitigate risks and maintain efficient operations.
Resolution of specific customer inquiries and issues related to the bank’s products and service, including account balances, transactions and payments.
Development and execution of reports and presentations on customer care performance and communicate findings to internal senior stakeholders.
Identification of industry trends and developments to implement best practice to improve customer care efficiency and effectiveness.

Analyst Expectations

To meet the needs of stakeholders/ customers through operational excellence and customer service
Perform prescribed activities in a timely manner and to a high standard
No people leadership roles at this grade.
Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of team members.
Identify escalation of policy breaches as required.
Take responsibility for customer service and operational execution tasks.
Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct.
Gain and maintain an understanding of own role, how the team integrates to achieve overall objectives, alongside knowledge of the work of other teams within the function.
Work within well-defined procedures that may involve a variety of work routines.
Demonstrate an understanding of the procedures.
Evaluate and select the appropriate alternatives from defined options.
Make judgements based on the analysis of factual information.
Build relationships with stakeholders and customers to identify and address their needs, in support of a smooth operating process, handling sensitive issues as required.

Educational Qualification:

Candidates must hold a Graduate or Postgraduate degree in any discipline from a recognized university or institution.

Location:

This role is based out of Noida.

Required Skills:

Excellent understanding of AML/KYC terminology
Excellent verbal and written communication skills
0-24 Months of relevant experience.
Graduate/Post-Graduate in any discipline (Fresher’s applicable however preferably Graduate Fresher)
Knowledge of AML/KYC controls include front-end systems, applications, data sources and back end controls.
Outstanding analytical and investigative skills.
Experience of working in BPO.
Flexibility in hours of work and ability to work changing shifts patterns

Application Process:

Step 1 – Application Submission

The process begins with filling out an online application form where you’ll need to provide your contact information, educational background, work experience, and upload an updated CV. It’s best to have your resume ready before starting. If you require any accommodations during this process, Barclays provides options for adjustments.

Step 2 – Online Assessment or Telephonic Interview

If your application is shortlisted, you’ll be invited to complete online assessments or a telephone interview. These assessments are designed to evaluate your alignment with Barclays’ values and required skills for the role. You’ll receive detailed instructions, including the duration and structure, and you’ll also get access to practice tests. The telephone interview, if applicable, will last around 30 minutes and helps Barclays understand your experience and skills, while giving you a chance to ask questions.

Step 3 – Final Interview

Upon clearing the assessment or telephone round, you’ll be invited for a virtual or face-to-face interview. You’ll choose a convenient date and time. This round will focus on your motivation for the role, alignment with company values, and demonstration of key skills and behaviours. In some roles, you may be asked to participate in additional tasks like case studies, presentations, or role plays. You’ll be informed in advance about any such requirements.

Step 4 – Documentation & Offer

For a smooth onboarding process, bring government-issued identification and proof of residency to the interview. After successfully completing the interview, you’ll proceed to a background screening process. The exact requirements will vary depending on your location, and Barclays will guide you through each step.

Click here to Apply

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