Concentrix hiring for Customer Service Representative (R1612395) – Noida Location. The Concentrix company is hiring graduates or undergraduates, or even those with 3 years of experience, for the role of Customer Service Representative. This hiring is for the location of Noida. Good communication skills, basic computer knowledge, and the ability to stay calm under pressure are important for this role. It’s a great opportunity for freshers as well as experienced candidates to start or grow their career in customer service.
Concentrix hiring for Customer Service Representative : Job Overview
The Advisor I, Customer Service position involves direct interaction with customers via inbound calls, outbound calls, or through the Internet, depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client’s product or services.
The role is for graduates or undergraduates (any discipline) with 0 to 3 years of relevant experience and requires strong communication, problem-solving, and multitasking skills.
About Company
Concentrix is a globally recognised leader in technology-led customer experience (CX) and business services. With its roots in the United States (headquartered in Newark, California), the company has rapidly evolved from a small operation into a Fortune 500 industry frontrunner.
Responsibilities
- Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)
- Understand the customer’s requirements clearly by asking relevant questions.; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer
- Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
- Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
- Maintain basic knowledge of client products and/or services
- Prepare complete and accurate work including appropriately notating accounts as required
- Participate in activities designed to improve customer satisfaction and business performance
- Offer additional products and/or services
- Track, document and retrieve information in call tracking database
- Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff
- The nature of the job will include accessing explicit content that includes text, picture, video etc.
- It will involve content creation, moderation & review of content uploaded on the platform. The reported content will need to be reviewed to find out any kind of abuse including & not limited to Violence, Extremism, Pornography, & Ultra Graphic along with a wide variety of content supporting or opposing religious, sexual, social thought process or behaviors.
- It includes reviewing content that may be sensitive and needs to focus on whether the reviewed content violates our client’s terms of service.
Educational Qualification
Candidates who have completed their graduation in any field as well as those who are still pursuing or have completed their undergraduate studies, are eligible to apply
Experience
Applicants with anywhere from no prior work experience to up to three years of professional experience in customer service, technical support, or similar roles are encouraged to apply.
Location
The job location for this role is Noida
Skills
- Ability to effectively communicate, both written and verbally
- Listen attentively to customer needs and concerns; demonstrate empathy
- Ability to learn including strong problem-solving skills
- Demonstrate strong probing and problem-solving skills
- Should be able to handle complex queries
- Should be able to resolve customer queries independently
- Multi-tasking ability
- Ability to work as a team member, as well as independent
- strong attention to detail
- Strong computer navigation skills and PC Knowledge
- strong customer service orientation
- Ability to rotate shifts
Salary:
The salary for this Customer Service Representative role at Concentrix in Noida is typically offered in a competitive range of 4 LPA.
Interview tips
- First, Understand the Role and go through the job description and understand the types of customer issues you might handle.
- Practice Common Interview Questions like Tell me about yourself, Why do you want to work in customer service? How would you handle an angry customer? Can you give an example of solving a problem creatively? How do you handle repetitive tasks without losing focus?
- Improve Your Communication Skills by Practice speaking in clear, grammatically correct English.
- Brush Up on Basic Computer Skills. Familiarize yourself with Microsoft Office tools,
- Practice how to greet, probe, and resolve an issue.
How to Apply:
- Click through the link below to apply for the customer service representative job
- Upload your resume, required documents, and relevant experience if you have.
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