Contact Support Group at Capgemini Exceller, Noida — 2025 Graduates. This is a great opportunity for 2025 graduates who want to start their career in the IT support industry with a global company like Capgemini. The role offers a good starting salary, international exposure, and strong career growth potential. If you have good communication skills, are comfortable with computers, and ready to work in rotational shifts, apply before 17th August 2025 to grab this chance.
About Capgemini
Capgemini is a global leader in technology services, consulting, and digital transformation. Headquartered in France, the company has over 350,000 employees across more than 50 countries.
In simple words, Capgemini helps big companies use technology better — whether it’s developing software, managing IT systems, or solving technical problems.
In India, Capgemini is known for providing jobs to thousands of fresh graduates every year, offering them proper training and a chance to work with clients from all over the world.
Job Description: Contact Support Group at Capgemini Exceller
CSG is Capgemini’s Cloud & Infra Services’ (CIS) first line of defense managing IT infrastructure incidents and service requests via Business Intelligence Approach using legacy (email and voice) and digital contact channels (chat, SSP, BOTs, etc.). CSG works in cohesion to offer optimized, proactive, predictive and user centric IT support solutions for Capgemini’s CIS division global customer base. Based on your profile and assessment performance, we would like to offer you an opportunity to be a part of Customer Support Group where you enable speedy and satisfactory incident resolution/escalation to improve the experience of end user. You are required to be flexible in working with clients (24 x 7 rotational shifts) across different Regions and time zones.
Job Details
| Category | Details |
|---|---|
| Role | CSG – IT Enablers Contact Support Group |
| Location | Noida, India |
| Job Type | Full-time, Permanent |
| CTC (Salary) | ₹3.25 LPA (₹3,00,000 fixed annual salary + ₹25,000 one-time joining incentive) |
| Shifts | 24×7 rotational shifts (including night shifts) |
| Weekly Offs | Rotational (days off may change each week) |
| Eligibility | – Graduates from any stream (3-year diploma or degree) completing in 2025- Only Indian citizens can apply- Female candidates encouraged to apply (diversity hiring) |
| Application Deadline | 17th August 2025, 11:59 PM |
Job Responsibilities
- Provide best-in-class customer service/problem resolution and technical troubleshooting to customer queries over the voice-based phone service and other contact channels and should be willing to multi-task across different channels of support
- Ticket Management – Prioritize the urgency of the ticket, right categorization based on issues of the ticket, track status of the ticket (On-hold, Open, closed & resolved), Keep customers informed on status etc.
- Business intelligence – use ticket data and analysis, tools and use best practices in the account to support customer
- Service Delivery – Its our service to the customer and delivering what is expected
- Customer Management – How effectively you are interaction starting from Greeting to resolution and call closure is what is expected
- CHIP – Our intelligent AI BOT which help to answer customer query saving SD & customers time and effort on issue resolution. Also helps in making customer’s experience better
- Service email retrieve – How effective are we in handling email as a contact channel and minimize hops between SD and the customer
- Knowledge Management – How effectively we manage the Knowledge base to resolve customer issues
- Service Marketing – Increase customer brand by bringing and here its Capgemini where we talk about tools where increase usage can help the customer
- Support customers across Telecommunication, Financial Services, Healthcare and Technology vertical/industries
- Troubleshoot customer issues related to internet – troubleshooting, Password reset/session reset/renaming profile
- Meet customer requirements through first contact resolution (Resolve an issue in the first contact itself)
- Clarify customer requirements
- Probe for and confirm understanding of requirements or problem
- Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
- Listen attentively to customer needs and concerns; demonstrate empathy
Desired Skills:
- Should have excellent communication and English speaking skills
- Should have good interpersonal skills and ability to perform under pressure
- Basic computing skills
- Willing to work in a 24/7 environment
- Should be open to sign Service Level Agreement and KPIs
- Candidates must be open to relocate to any location and work in night shifts
How to Apply
Follow these steps to apply for the CSG role:
- Check eligibility:
- Make sure you are a 2025 graduate (or completing a 3-year diploma) and meet the skills required.
- Get documents ready:
- Updated resume
- Aadhaar card linked to your mobile number
- Active DigiLocker account
- Apply before 17th August 2025 through Capgemini’s official recruitment portal or via your college placement cell (if they are part of the drive).
- Selection Process:
- Shortlisting based on resume and eligibility
- Online assessment (conducted virtually)
- Interview round(s)
- Offer letter for selected candidates
Note:
- Only shortlisted candidates will be invited for the assessment / selection process
- Selection process will be done in virtual mode
- Candidates will be responsible for arranging required infrastructure for appearing for the selection process which will be conducted online
Frequently Asked Questions:
1. Is this a work-from-home job?
No. The CSG role is a full-time, office-based position in Noida.
2: Do I need prior experience?
No prior work experience is required, but you must have basic computer skills and good English communication.
3: Is night shift mandatory?
Yes. Since customers are from different time zones, 24×7 rotational shifts (including night shifts) are part of the job.
4: Can I apply if I am still in my final semester?
Yes, if you’re graduating in 2025, you can apply.
5: Will I get training before starting work?
Yes. Capgemini provides training to help you understand the tools, processes, and customer handling techniques.
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