If you are looking for IT jobs in Bengaluru, here is a great opportunity. DDeloitte Hiring ServiceNow Analyst under Enterprise Technology & Performance (ET&P). This position is open for candidates with 0–2 years of experience and offers a chance to work on advanced enterprise solutions using the ServiceNow platform.
This role is based in Bengaluru, India, and is part of Deloitte Touche Tohmatsu India LLP.
Job Details
Company: Deloitte
Role: ServiceNow Analyst – ITSM / ITOM / HRSD / ITAM / GRC
Job ID: 100421
Location: Bengaluru, India
Experience: 0–2 Years
Designation: Analyst
Department: Enterprise Technology & Performance (Consulting)
Role Overview
The ServiceNow Analyst role focuses on implementing and supporting enterprise solutions using the ServiceNow platform. Candidates in this role will work with modules such as ITSM, ITOM, HRSD, ITAM, and GRC to help organizations manage IT services and business processes efficiently.
This position is ideal for candidates interested in ServiceNow development, IT service management, and enterprise platforms.
Key Responsibilities
Candidates selected for this role will work on several technical and consulting activities.
ServiceNow Implementation
- Support end-to-end ServiceNow implementations across modules such as ITSM, GRC, ITAM, HRSD, or ITOM.
Requirement Analysis
- Conduct sessions with stakeholders to gather requirements and design scalable ServiceNow solutions.
Platform Configuration
- Configure and customize ServiceNow components including:
- Forms
- Workflows
- Business rules
- Integrations
Cross-Team Collaboration
- Work with different teams to ensure smooth integration and data flow across modules.
Advisory and Best Practices
- Provide guidance on ServiceNow platform best practices, governance, and optimization.
Testing and Deployment
- Support testing, deployment, and post-implementation activities.
Documentation
- Maintain project documentation such as:
- Technical designs
- Test cases
- Release notes
Mentoring Support
- Assist junior team members with technical and functional knowledge.
Required Skills
Candidates should have knowledge in at least one of the following ServiceNow modules:
ITSM (IT Service Management)
- Integration
- UI Builder
- UI Policies
ITOM (IT Operations Management)
- Discovery
- CMDB
- Event Management
- Service Mapping
HRSD (HR Service Delivery)
- Case and Knowledge Management
- Employee Centre
- Lifecycle Events
- Onboarding
ITAM (IT Asset Management)
- Hardware Asset Management (HAM)
- Software Asset Management (SAM)
GRC (Governance, Risk & Compliance)
- Policy and Compliance
- Risk Management
- Vendor Risk
- Audit
Additional knowledge required:
- Understanding of ServiceNow architecture and data model
- Knowledge of ITIL processes and enterprise service management
- Strong communication and documentation skills
Educational Qualification
Candidates must have a Bachelor’s degree in one of the following fields:
- Computer Science
- Information Technology
- Engineering
- Or any related technical field
Experience Required
- 0–2 years of hands-on experience with the ServiceNow platform
- Candidates with basic knowledge of ServiceNow modules and IT service management concepts are preferred.
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