Examity walkin drive interview from Process Associate

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Job Description :

Examity walkin drive from Process Associate

Job Title: Process Associate 
Job Type: Full Time
Location: Hyderabad
Experience: Fresher – 2 Year
Salary: Not Disclosed

Examity walkin drive interview from Process Associate About

Job description

Interview Details:

• Date: 18th Mar to 23rd Mar’2025
• Time: 10 AM to 4 PM
• Mode: Walk-in (F2F)
• Address & Location: 2nd Floor, My Home Twitza Building,
• Hitech City Main Rd, Diamond Hills,
  Hyderabad, Telangana 500081
• Location: https://goo.gl/maps/4KdKFEVfoaf9mz4m9

Additional Position Information:

• Work from office
• Location: Hitech City
• Core Hours: Rotational – Night Shifts
• Core Days Worked: 5 Days
• Shift Schedules/Week will be defined by the Work Force Management Team as per the business requirement.

The Responsibilities:

• Proctor exams and other tests virtually; includes “Start-Up”, submission, and log-out of a test taker’s exam by each client’s exam rules
• Serve as a liaison between the Operations staff and test takers to ensure the resolution of disconnect issues that may occur during the exam process due to internet connectivity, video, audio, or other technical issues.
• Log Active Interventions so they can be reported on at a Company level
• Supervise the investigation of any alleged breach of Disciplinary Regulations for test takers
• Interviewing test takers with required documentation
• Assist test takers in completing the prerequisites of the exam. Validate and verify the identity of the test taker
• Supervise the examination for the entire period and document it in the database.
• Participate in weekly review meetings.
• Report technical issues during the exam to the technical support team
• Provide excellent customer service to test takers and clients by using the business-provided customer support tools, including chat and email support.

Desired Attributes:

• Excellent verbal and written communication (English required)
• Ability to communicate effectively with customers and employees
• Technical aptitude, preferably with proficiency in web-based applications, O365 Applications, and Microsoft Office Suite
• Ability to be responsive and adept at problem resolution and critical thinking
• Ability to achieve positive satisfaction results from customers and employees

The Benets:

Referral Award Program

Competitive Pay

Two-way Cab Services (Selective regions)

Healthy work Culture

Career Growth Opportunities

Learning and Development Opportunities

Company Sponsored Health Insurance

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