Firstsource Hiring Work From Home for Email/Chat Support Associate | Apply Online

Firstsource Hiring Work From Home for Email/Chat Support Associate | Apply Online Firstsource, one of India’s leading business process management companies, is inviting applications for the position of Email/Chat Support Associate under its 2025 recruitment drive. This opportunity is ideal for individuals who are looking to build their career in customer support while enjoying the flexibility of working from home. The organization is known for its employee-friendly policies, excellent training programs, and a supportive work culture that helps professionals grow in the digital customer experience industry.

Firstsource Hiring Work From Home Job Overview

• Organization Name: Firstsource
• Post Name: Email/Chat Support Associate
• Work Location: Work from Home (Remote) / Bangalore (Office Option)
• Job Type: Full-Time, Permanent
• Last Date to Apply:
• Application Mode: Online
• Experience Required: Freshers can apply

About the Role

The Email/Chat Support Associate will be responsible for handling customer interactions through digital channels like email and chat. The candidate will provide quick, accurate, and courteous responses to customers, ensuring their issues are resolved effectively. This position plays a vital role in enhancing the customer experience and maintaining Firstsource’s high-quality service standards.

Key Responsibilities

• Respond promptly and professionally to customer inquiries via email and chat.
• Resolve customer issues related to products, services, or billing with a focus on first-contact resolution.
• Maintain a polite, empathetic, and professional tone during every interaction.
• Collaborate with internal teams to address escalated customer issues.
• Keep accurate records of customer interactions and resolutions in the CRM system.
• Participate in training programs to improve communication, problem-solving, and product knowledge.
• Provide constructive feedback to improve customer service processes.
• Work efficiently in a fast-paced environment while maintaining service quality standards.

Eligibility Criteria

Educational Qualification:

• Candidates must have completed 12th grade (HSC) or possess a graduate degree in any discipline from a recognized institution.

Age Limit:

• The minimum age requirement is 18 years. There is no upper age limit specified.

Work Experience:

• No prior experience required. Freshers are highly encouraged to apply.

Skills Required

• Excellent written communication skills in English.
• Strong customer service orientation and interpersonal skills.
• Ability to multitask and handle multiple chat/email sessions efficiently.
• Good problem-solving and analytical thinking skills.
• Familiarity with CRM tools or ticketing systems (preferred but not mandatory).
• Ability to remain calm, composed, and empathetic under pressure.
• Willingness to work in rotational shifts including weekends or holidays if required.

Salary Details

• The expected salary range for the Email/Chat Support Associate position is ₹25,000 – ₹29,400 per month (approximate).
• Actual salary may vary based on skills, experience, and performance during the interview.

Selection Process

1. Online Application Screening
2. Assessment Test / Shortlisting
3. Telephonic or Virtual Interview

Shortlisted candidates will be notified through their registered email or mobile number.

How to Apply

All interested and eligible candidates can apply online using the official Firstsource careers link or the application link provided below:

👉 Click Here to Apply Online for Email/Chat Support Associate

Applications submitted after 11th June 2025 will not be considered. Please ensure that all required details are entered correctly during registration.