Infosys BPM Hiring for Service Desk – Voice Process: Technical Support Role in Pune and Bengaluru
Company Overview:
Infosys BPM Hiring for Service Desk Infosys BPM, a renowned leader in the IT services and consulting industry, is expanding its team by hiring talented professionals for the Service Desk – Voice Process role. With over 500 openings available in Pune and Bengaluru, this is an excellent opportunity for individuals looking to advance their careers in a dynamic and supportive environment. Infosys BPM has built a strong reputation for offering high-quality services, and its commitment to employee development makes it a top choice for job seekers.
Job Position: Service Desk – Voice Process (Technical Support)
Location: Pune and Bengaluru
Openings: 500 positions
Experience Required: 0 – 4 years
Employment Type: Full-time, Permanent
Shift: 24×7 rotational shifts, including night shifts
Work Setup: Work From Office (WFO) only
Why Join Infosys BPM?
- Career Growth: Infosys BPM provides a platform for skill enhancement and career development, helping employees reach their full potential.
- Competitive Salary: The company offers attractive compensation packages based on experience and skills.
- Learning Opportunities: Training programs and learning opportunities are available to help you expand your knowledge in the technical support domain.
- Diverse Work Environment: Work alongside a team of talented professionals from diverse backgrounds, gaining valuable insights and experience.
Key Responsibilities:
As a Service Desk – Voice Process Associate at Infosys BPM, your primary role will be to provide top-notch technical support to clients by addressing their queries and resolving issues effectively through calls, chat, or emails. The main responsibilities include:
- Communication: Utilize excellent communication skills to understand and resolve client issues via voice, chat, or mail interactions.
- Technical Support: Provide first-level support for various technical issues, including VPN, Drivers, Office 365, driver installations, Active Directory, and more.
- Ticket Management: Manage and resolve tickets using tools like ServiceNow, Remedy, and Control M. Experience with these tools is an added advantage.
- Operating System Support: Offer basic support for operating systems across multiple platforms and possess knowledge of networking and cloud computing concepts.
- Productivity Applications: Assist customers with queries related to productivity applications, primarily Microsoft Office tools.
- Problem-Solving: Analyze and resolve customer issues independently, applying analytical skills to diagnose problems quickly and efficiently.
- Customer Focus: Be proactive and demonstrate respect for the customer’s time by ensuring all interactions add value.
- Time Management: Prioritize tasks efficiently to ensure timely resolution of customer queries.
- Shift Flexibility: Be willing to work in a 24×7 shift environment, with complete flexibility in terms of work hours.
Skills and Qualifications Required:
Must-Have Skills:
- Excellent Communication Skills: Strong verbal and written communication skills are essential to effectively interact with clients.
- Technical Knowledge: Hands-on experience in resolving technical issues using voice skills related to VPN, Drivers, O365, driver installations, Active Directory, and other IT support topics.
- Adaptability: Ability to work in night shifts and handle a 24×7 work environment.
- Problem-Solving Ability: Strong analytical and problem-solving skills to resolve customer issues independently.
- Technical Tools: Experience with ticketing tools like ServiceNow, Remedy, and Control M is a significant advantage.
- Knowledge of Operating Systems: Basic understanding of operating systems across various platforms, networking concepts, and cloud computing.
- Educational Qualification: A minimum of 15 years of formal education (e.g., a graduate degree in any discipline).
Preferred Skills:
- IT Service Desk Experience: Previous experience in IT Service Desk, Technical Support, or Helpdesk Operations is highly valued.
- Knowledge of Productivity Applications: Familiarity with Microsoft Office tools and other productivity software.
- Customer-Centric Approach: An empathetic attitude toward customers with a proactive approach to solving their issues.
- Adaptability to Training: Willingness to undergo specific and dedicated training programs set by the client.
Eligibility Criteria:
- Educational Qualification: Any graduate with full-time education (minimum 15 years of formal education) is eligible to apply.
- Experience: Candidates with 0 to 4 years of experience in technical support, IT helpdesk, or similar roles.
- Shift Flexibility: Willingness to work in rotational shifts, including night shifts, as per US timings.
- Work Setup: Candidates must be comfortable working 100% from the office (WFO) with no hybrid options.
What Makes This Role Exciting?
- Exposure to a Global Client Base: You will interact with clients from different regions, allowing you to enhance your communication and technical skills.
- Skill Development: Gain hands-on experience with advanced ticketing tools and troubleshooting techniques, enabling you to grow in your technical support career.
- Supportive Work Environment: Infosys BPM fosters a culture of collaboration, innovation, and continuous learning, helping employees thrive in their roles.
- Career Advancement: This role serves as a stepping stone to more advanced positions within Infosys BPM, allowing you to progress in your career path.
Application Process:
If you’re interested in applying for this position, send your updated resume to [email protected] with the following details:
- Full Name
- Email & Mobile Number
- Date of Birth
- Graduation Details
- Post-Graduation (if applicable)
- Total Work Experience
- Relevant Experience (if any)
- Current/Previous Company Name
- Current CTC (Cost to Company)
- Expected CTC
- Notice Period
- Current Location
- Flexible with Night Shift (Yes/No)
- Ready to Walk-in Interview (Yes/No)
Interview Process:
The selection process includes multiple stages to assess your technical knowledge, communication skills, problem-solving abilities, and overall fit for the role. Be prepared to demonstrate your technical expertise, aptitude, and customer handling skills during the interview.
Role Details:
- Role Category: Customer Success, Service & Operations – Other
- Department: Customer Success, Service & Operations
- Industry Type: IT Services & Consulting
Why Choose Infosys BPM?
Infosys BPM is a part of Infosys, a globally recognized IT leader known for delivering top-quality services. By joining Infosys BPM, you will benefit from:
- A Great Work Environment: Be a part of a team that values your contributions and encourages professional growth.
- Learning Opportunities: Gain access to training programs and resources that will help you develop your skills further.
- Diverse Culture: Work alongside professionals from various backgrounds and gain exposure to diverse perspectives.
Key Skills for Success:
- Service Desk Management
- IT Helpdesk and Technical Support
- Technical Helpdesk Operations
- IT Support and Troubleshooting
- Customer Service Skills
- Networking and Cloud Computing Fundamentals
Conclusion
If you are passionate about technology, possess strong communication skills, and are ready to work in a dynamic 24×7 environment, this role with Infosys BPM offers an incredible opportunity to grow in your career. Don’t miss the chance to become a part of a globally recognized organization known for nurturing talent and providing excellent growth prospects.
Apply today to take your first step toward a rewarding career with Infosys BPM!
Infosys BPM Hiring for Service Desk
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