IntouchCX Mega Walk-in Drive for Chat Process Roles (September 24–26, 2024)
In the fast-paced, customer-centric world of business process outsourcing (BPO), customer satisfaction is the cornerstone of success. Organizations that excel in providing customer service not only retain their clients but also enhance their global reputation. IntouchCX, a leader in delivering exceptional customer service solutions, is hosting a Mega Walk-in Drive from September 24–26, 2024 in Hyderabad. This is an exciting opportunity for both fresh graduates and experienced professionals to join a dynamic, internationally recognized firm that places a premium on career growth and employee satisfaction.
About IntouchCX: Innovators in Customer Service
With its presence across multiple countries and a proven track record of offering cutting-edge customer experience management solutions, IntouchCX has become a well-known name in the BPO industry. The company focuses on leveraging innovative technology, personalized service, and a customer-first approach. These efforts are geared towards providing seamless and efficient support for international clients.
As the demand for high-quality customer service rises, the company is expanding its operations and looking for skilled, enthusiastic individuals to join its International Chat Process. This division plays a critical role in customer satisfaction by solving complex problems and answering queries with precision and professionalism.
Event Details
- Event Date: September 24 – 26, 2024
- Time: 10:30 AM – 5:00 PM
- Venue: 4th Floor Maximus Towers 2A, Raheja Mindspace IT Park, Madhapur, HITEC City, Hyderabad, Telangana, 500081
- Contact Person: HR Simran (+91 8121984814)
IntouchCX is seeking candidates for 150 open positions in their International Chat Process team. Whether you’re a fresher or have up to five years of experience, this walk-in drive offers a great platform to either start or advance your career.
Job Role: International Chat Process Associate
In an age where customer interactions are increasingly virtual, the International Chat Process Associate role is central to effective, efficient customer engagement. This role offers an opportunity to interact with global customers, providing them with the necessary support to resolve issues, address inquiries, and ensure satisfaction through chat-based platforms.
Key Responsibilities:
- Customer Support: As a Chat Process Associate, you’ll be required to offer multi-tier assistance. This could include diagnosing problems, offering quick solutions, and escalating issues as needed.
- Real-time Problem Solving: Candidates will use their judgment and analytical skills to offer immediate and effective resolutions to customers.
- Fluency in English: Excellent spoken and written English skills are a must, as most interactions will be with international clients.
- Adaptability: The role demands quick learning and adapting to new technologies, tools, and customer requirements.
- Shift Flexibility: Willingness to work in rotational, night, and graveyard shifts is essential to meet global client needs.
- Collaboration: Teamwork is vital, so candidates should be ready to collaborate across departments to ensure smooth operations.
This role offers not just a job, but a gateway into the vast and ever-evolving world of global customer service.
Who Should Apply?
This Mega Walk-in Drive is open to a wide array of candidates:
- Fresh Graduates: Those with a post-secondary degree in any major can apply. Whether you’re from an engineering, business, arts, or science background, this opportunity is designed to accommodate various educational qualifications.
- Experienced Professionals: If you have up to five years of experience in customer support, particularly in international chat or voice processes, this is a chance to leverage that experience for a higher-paying role.
- Undergraduates (UG): IntouchCX is also welcoming applicants who haven’t yet completed their graduation but possess the necessary skills and enthusiasm.
The company is looking for individuals who are self-motivated, analytical, and emotionally intelligent. If you have excellent communication skills, the ability to thrive in a fast-paced environment, and are willing to work flexible hours, you may be the perfect fit.
Skills and Qualifications:
To succeed as a Chat Process Associate, candidates should demonstrate the following:
- Problem-solving and Analytical Abilities: Excellent judgment is essential for evaluating customer situations and determining the most effective solution.
- Emotional Intelligence: This role requires patience, empathy, and the ability to manage high-stress situations.
- Communication Skills: Strong verbal and written communication skills are crucial for maintaining a professional tone and effectively addressing customer concerns.
- Learning Agility: The ability to quickly learn and apply new information is important, especially when dealing with ever-evolving product features and services.
- Customer-focused Approach: A genuine desire to help customers and improve their experiences is a key requirement.
Compensation and Benefits
Working at IntouchCX comes with a variety of benefits designed to ensure that employees feel supported, motivated, and rewarded for their hard work.
- Attractive Salary: Depending on experience, candidates can expect a salary ranging from 2 LPA to 3.5 LPA.
- Performance-based Incentives: Employees who excel in their roles are eligible for additional compensation through performance-based incentive programs.
- Health and Wellness: Full-time employees are entitled to health benefits, including medical insurance, PF, and ESI.
- Transportation: IntouchCX provides two-way transportation (pickup and drop) to ensure employees’ commute to and from work is hassle-free.
- Learning and Development: The company offers ample opportunities for career growth, including internal training programs and employee engagement activities designed to enhance both soft and technical skills.
- Work-life Balance: IntouchCX follows a five-day workweek, ensuring employees enjoy two days off for personal time.
How to Apply
Interested candidates have two convenient ways to apply:
- Walk-in Directly: Candidates can visit the venue at the specified time during the drive (September 24–26, 2024). Please bring your updated resume and a copy of your Aadhar card.
- Submit Your Resume: For those who cannot attend the walk-in event, resumes can be shared via WhatsApp at +91 8121984814 (HR Simran).
Candidates who have been interviewed by IntouchCX in the last 60 days are requested to not apply. For those attending the walk-in, please ensure to mention HR Simran’s name at the top of your resume.
Why IntouchCX?
Joining IntouchCX means being part of an innovative company that’s constantly evolving. As the business landscape becomes more competitive, the company aims to stay ahead by ensuring that its employees are well-equipped with the skills and tools necessary to succeed.
- Inclusive Work Culture: IntouchCX prides itself on its inclusive and supportive work environment.
- Global Exposure: Employees will interact with international clients, offering opportunities for cross-cultural learning and development.
- Career Growth: The company offers a robust platform for career advancement, making it an excellent opportunity for those looking to develop a long-term career in customer service.
Final Thoughts
If you’re ready to take the next step in your career, IntouchCX’s Mega Walk-in Drive is the perfect opportunity. With an exciting, fast-paced environment, excellent growth prospects, and competitive benefits, this event could be the gateway to a fulfilling career in customer service.
Mark your calendars for September 24–26, 2024, and take the first step towards joining one of the leading names in customer experience management.
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