Join Tesco as an Associate Chat Support | Hybrid Role in Bengaluru 2025. If you’re passionate about helping people and love the idea of working with a global retail giant, Tesco India has the perfect opportunity for you! Tesco is hiring for the Associate – Chat Support role in Bengaluru, offering a hybrid work model and a chance to be part of a high-performing, customer-centric team.
🏢 About Tesco India
Tesco in Bengaluru is the global services and technology arm for Tesco Group—one of the world’s largest retailers. Established in 2004, Tesco India helps improve customer and colleague experiences through standardized processes, digital innovation, and centralized operations. Tesco Business Solutions (TBS), a key part of this journey, serves global markets and brings agile, data-driven decision-making to the forefront.
👨💻 About the Role: Associate – Chat Support
As an Associate in Chat Support, you’ll be the first point of contact for customers and colleagues, handling a wide range of queries through written communication channels (chat/email). Your job is to resolve queries efficiently, provide tailored solutions, and ensure a great customer experience with every interaction.
Join Tesco as an Associate Chat Support
✅ Key Responsibilities:
- Handle first-line queries via chat and email
- Ensure timely resolution of tickets within set deadlines
- Deliver strong customer satisfaction (NPS) scores
- Follow Tesco’s Code of Conduct and act with integrity
- Share knowledge and support your peers
- Meet performance goals and quality standards
- Continuously improve processes and adapt to changes
- Work in rotational shifts (24/7 support environment)
🧠 What Skills & Experience Do You Need?
Tesco is looking for individuals who are:
- Strong in written English communication
- Comfortable with chat-based customer support
- Good at problem-solving and basic conflict resolution
- Typing quickly and accurately
- Empathetic and customer-focused
- Comfortable using Microsoft Outlook and basic MS Office tools
- Experienced in a team-based environment
Prior experience in chat/email support is a big plus, but not mandatory for the right candidate.
🎁 What’s in It for You? | Tesco Rewards & Benefits
Tesco offers one of the most employee-friendly reward frameworks in the industry:
💸 Compensation & Perks:
- Fixed Pay: Guaranteed salary as per contract
- Annual Performance Bonus
- 30 Days of Leave: 18 Earned Leave + 12 Casual/Sick Leave + 10 Holidays
- Medical Insurance: Covers self, spouse, children, and parents/in-laws
- Mental Wellbeing Support: Counselling, tools, and community support
- Financial Wellbeing: One-on-one financial coaching, salary advances
- Retirement Benefits: Statutory + voluntary programs like NPS and VPF
- SAYE Program: Become a Tesco shareholder via a 3-year savings plan
- Physical Wellbeing: Access to cricket pitch, football field, indoor games, etc.
🌍 Work Environment
- Hybrid Model – A mix of remote and in-office work
- Collaborative Teams – Work with cross-functional experts
- Learning Culture – Opportunities to upskill and grow continuously
- Inclusive & Diverse Workplace
At Tesco, employees are not just team members—they’re part of a purpose-driven culture that values integrity, respect, and commitment to customers. This role as an Associate – Chat Support allows you to grow both personally and professionally while making a real impact on the customer experience. You’ll gain hands-on exposure to handling queries, collaborating with global teams, and learning tools used across modern retail support systems. Whether you’re starting your career or looking for a change, Tesco provides the perfect launchpad with training, support, and flexibility to help you thrive in a fast-paced, evolving workplace.
📍 Location
- Bengaluru, Karnataka, India
🗓️ Application Deadline
- Apply by: 04 August 2025
📝 How to Apply
Head to the Tesco Careers page or apply directly through the link below. Make sure to tailor your resume to highlight:
- Strong communication skills
- Customer service experience (preferably written/chat)
- Empathy and problem-solving abilities
🎯 Why This Role is Worth It
Whether you’re a fresher with great English writing skills or someone with prior chat/email support experience, this is a fantastic opportunity to join a stable and employee-first company. Tesco offers a work culture that values learning, collaboration, and individual growth—while giving you the tools to help others every single day.
