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PhonePe hiring for Customer Experience Specialist. PhonePe Jobs actively seeking dedicated individuals to join their team is a remarkable Customer Experience Specialist opportunity to unleash your talent, make a significant impact, and advance your career. Read on to explore more about this exciting position and how to apply. Join our TELEGRAM GROUP for daily job updates, free materials and interview tips.
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Company Name : PhonePe
As a respected industry leader Phonepe forefront of innovation. With a commitment to excellence and a dynamic work culture, we foster an environment that values collaboration/continuous learning.
Job Role : Customer Experience Specialist – Stock Broking
You will be an integral part of our team, Contributing Customer Experience Specialist will have the opportunity of utilizing your skills and expertise to drive more growth to the company.
About the role:
We are looking for specialists for the Inhouse Customer Experience team. As a specialist, your primary responsibility will entail solving problems that our customers encounter and you will continuously look for outstanding and exciting ways to improve their experience.
In this role, you will provide support to ensure that issues are either resolved faster or flagged accordingly.
One will contribute to consistently better and streamline the support systems by flagging patterns to always optimize for better customer experience
Ideal Candidate Should:
- Have excellent written and verbal communications
- Have good learnability
- Be an active listener and deal well with objection
- Have strong customer orientation and ability to adapt/respond to different scenarios
- Be a team player, flexible and open to feedback
- Ability to multitask, prioritise, and manage time effectively
- Should be able to speak in English and Hindi
- Graduation (10+2+3) is MandatoryÂ
- 0 – 2 years of work experience in a customer facing role
- Multilingual skills (spoken + written) in South Indian languages are preferred
Responsibilities:
- Act with integrity & think customer-first in every interaction
- Handle basic PhonePe account and transaction related queries
- Ability to flex between phone & data channels
- Follow specified process guidelines to bring about resolution
- Build customer trust through their interaction
- Ability to meet hourly & daily productivity goals
- Leverage internal processes and resources to drive resolution
- Escalate appropriately taking support from relevant teams to resolve customer issues
- Recommend process improvements
- Engage & Educate customers so they’re able to leverage PhonePe to the fullest
Other Benefits:
- Your lunch is on us!
- 5 day working week (2 rotational week off)
Educational Qualifications : Any Bachelor’s Degree
- To qualify for the role candidates must possess any Bachelor’s Degree in a relevant field. Higher qualification is preferred.
Age Requirement : 18 Years
Candidates applying for this position should meet the minimum age requirement that is set by the company.
Application Process Fee :
We believe in equal opportunities for all aspiring professionals. Hence, there are no application fees associated with applying for this position.
Salary :
We understand the value of attracting and retaining exceptional talent. Successful candidates for the position will enjoy a competitive annual salary of up to 40,000/- Per Month . accompanied by a comprehensive benefits package and opportunities’ for growth and advancement.
Selection Process :
Our selection process for the position involves a thorough evaluation of candidates’ qualifications, skills, and potential cultural fit. This may entail various stages, including mention stages, e.g., resume screening, interviews, assessments, allowing us to identify individuals who possess the qualities required to thrive in our dynamic environment.
Application Process :
To apply for this position please visit our official website. Create an account, complete the application form, and upload your up-to-date resume. We recommend providing detailed and accurate information to enhance your chances of being considered for this exciting opportunity.
Job Location:
Bangalore, India
Conclusion :
Take the leap and embark on an extraordinary career journey with us as. Join our exceptional team and become part of an organization that encourages and fosters personal and professional growth. Apply today to shape the future and unlock your full potential.
More details & apply link :Â Click Here
The information provided in this post is for illustrative purposes only and may not reflect specific job openings or requirement at PhonePe.