SBI Card is hiring for the Executive – Central Verification 2025. Are you someone with a keen eye for detail, a passion for process management, and a desire to be part of India’s growing digital payments ecosystem? Then the Executive – Central Verification role at SBI Card in Gurugram could be the ideal career opportunity for you.
About SBI Card
SBI Card is one of India’s leading credit card issuers, known for its extensive range of offerings that cater to diverse financial and lifestyle needs. With a customer-first philosophy and a focus on innovation, SBI Card has created a strong presence in the digital payments space. The company places a high emphasis on diversity, inclusion, wellness, and employee growth, making it a rewarding place to work for professionals from all walks of life.
Overview of the Role
The Executive – Central Verification is responsible for managing, monitoring, and ensuring the timely processing of verification-related activities handled by external agencies. The role involves not just data tracking but also coordination, compliance adherence, and effective communication with internal and external stakeholders.
Key Responsibilities:
- Monitor daily uploads from verification agencies and ensure they meet Turnaround Time (TAT) and accuracy standards.
- Coordinate with location managers, vendors, and agencies for timely delivery of verification reports.
- Ensure timely billing closure and review of performance metrics of partner agencies.
- Track and resolve TAT burst cases (i.e., cases exceeding SLA timelines) and perform back-end review and rectification.
- Handle escalations and ensure timely closure of customer complaints and queries.
- Maintain documentation for compliance, such as agreements, NDCs, and audit reports.
- Ensure pin code mapping, decline review, and accurate uploads.
- Support process improvements and ensure adherence to the terms in the Memorandum of Understanding (MoU).
SBI Card is hiring for the Executive – Central Verification
Ideal Candidate Profile
Education: A graduate in any discipline is eligible. A background in finance or operations is advantageous but not mandatory.
Industry Background: Preference will be given to candidates from Financial Services Industry (FSI), though similar roles in backend operations or verification in other sectors may also be considered.
Skills Required:
- Good understanding of credit card processes and document verification
- Strong stakeholder and vendor management
- High level of detail orientation
- Excellent verbal and written communication
- Basic proficiency with Microsoft Excel and report tracking
- Ability to work under pressure and deliver within tight deadlines
Location:
The location for the Executive – Central Verification role at SBI Card is:
📍 Gurugram, Haryana, India
This is the corporate headquarters of SBI Card, where many central operations functions, including verification, are managed. The office is typically a full-time, on-site role unless otherwise specified in the job description.
What Makes This Role Exciting?
- Impactful Operations – You’ll be a key contributor to the success of SBI Card’s credit verification process, which directly affects customer onboarding and satisfaction.
- Exposure to Financial Services – This role provides valuable insight into how the credit card industry operates, especially in terms of backend processes and customer risk management.
- Growth-Oriented Culture – The company supports employee development through training, rewards, and wellness initiatives.
- Diverse Work Environment – SBI Card is committed to fostering inclusion, ensuring that employees of all backgrounds feel valued.
How to Prepare for the Role
If you’re looking to apply, here are some preparation tips to help you stand out:
1. Understand Credit Card Operations
Familiarize yourself with how credit card applications are processed, including Know Your Customer (KYC) norms, verification steps, and the importance of accurate data for risk management.
2. Brush Up on Excel
Since tracking reports and performance metrics is a core part of the role, ensure you are confident with:
- Pivot tables
- VLOOKUP/HLOOKUP
- Conditional formatting
- Data validation and filtering
3. Know the Metrics
Get comfortable with operational metrics such as TAT (Turnaround Time), SLA (Service-Level Agreement), and accuracy rate. These are key performance indicators (KPIs) you’ll be expected to monitor and improve.
4. Build Communication Skills
You’ll coordinate with various stakeholders daily. Practice clear, concise, and professional email writing. Being able to explain data insights and process gaps in a simple manner is a huge advantage.
5. Stay Updated on Compliance Norms
Read up on RBI guidelines related to KYC, data privacy, and third-party vendor audits. This knowledge can set you apart in interviews.
6. Mock Interview Practice
Prepare to answer questions like:
- How would you handle an agency not meeting its SLA?
- Can you explain a situation where you identified a process gap and resolved it?
- How do you prioritize multiple escalations?
Final Thoughts
The Executive – Central Verification role at SBI Card is more than just a backend operations job—it’s a gateway into India’s fintech ecosystem. For those looking to build a solid foundation in financial services, improve operational skills, and contribute meaningfully to a fast-growing digital brand, this role presents a great opportunity.
