Social Media Support Specialist at Revolut (Remote: India). If you’re passionate about social media, customer support, and fintech, Revolut’s Support Specialist – Social Media role offers a compelling opportunity. Based in India, this 100% remote position allows eligible candidates to join a global fintech brand and deliver exceptional service via Revolut’s social channels.
🔥 About Revolut
Founded in 2015, Revolut is a global financial super‑app serving over 60 million customers with products spanning spending, saving, investing, foreign exchange, insurance, crypto, and more Headquartered in London, the company operates across continents with its core mission: to give people visibility, control, and freedom over their money . Revolut takes pride in its award-winning culture: it’s been certified as a Great Place to Work™ for its inclusive environment and employee focus .
📌 Details at a glance: Social Media Support Specialist at Revolut
| Category | Details |
|---|---|
| Role | Support Specialist – Social Media |
| Locations | Mumbai, Delhi, Bengaluru, or Gurgaon |
| Mode | Remote within India |
| Shifts | Rotational, 24/7 (night & weekend comp.) |
| Skills Required | Fluent English, empathy, problem-solving, attention to detail, IT literacy |
| Nice-to-Have | Social media experience |
| Estimated Salary | ₹5.5–₹7.5 LPA |
| Apply | Via Revolut Careers website only |
🧾 Role & Key Responsibilities
| Section | Details |
|---|---|
| Role | Support Specialist – Social Media |
| Locations Accepted | Maharashtra (Mumbai), Delhi, Karnataka (Bengaluru), Haryana (Gurgaon) |
| Type | Full-Time Remote – India |
| Work Mode | Rotational shifts covering 24/7 service (nights and weekends; shift compensation included) |
What You’ll Be Doing
- Managing and monitoring Revolut’s public communication channels, including Facebook, Twitter, Trustpilot, and the Revolut Community page
- Responding to direct messages, queries, and complaints in real time, offering solutions without relying on canned responses
- Collaborating with product, compliance, and internal teams globally to resolve customer concerns efficiently
- Acting as the public face of Revolut, delivering “WOW” level experiences, and safeguarding brand image across social media platforms
🎓 Required Skills & Qualifications
- Fluent English communication (written and verbal) – C1 level or above recommended
- Strong empathy, the ability to resolve issues, and a genuine care for helping users
- Attention to detail, analytical thinking, and accurate numeracy & IT skills
- Prior customer support experience is preferred, but not mandatory
- Nice-to-have: Experience with professional social media management or maintaining a prominent personal profile
💰 Salary & Benefits (Estimated)
While official salary figures are not disclosed in job listings, third-party estimates and roles in India suggest range between ₹5.5 LPA to ₹7.5 LPA, based on skillset, shift timing, and location
Benefits may include:
- Shift allowances for night and weekend support
- Career development through internal training programs
- A free Revolut Metal subscription
- Flexible work arrangements (work-from-home across specified Indian cities)
⚠️ What to Keep in Mind: Reviews and Realities
- Employee reviews on platforms like AmbitionBox rate Revolut support roles around 2.5/5, with job security receiving just 1.7/5 and work culture around 2.4/5
- Reddit user interviews cite high pressure, micromanagement, burnout, and frequent team churn especially in operational departments .
If you thrive in fast-paced environments and can sustain high productivity, this role is a strong learning opportunity. If you prefer stability and predictable workload, it might be challenging.
🧠 Preparation Tips for Applicants
✅ 1. Understand Revolut’s Culture & Voice
- The company values mission‑driven, customer-centric service. Familiarize yourself with Revolut’s tone of communication and brand values: Get It Done, Deliver WOW, Dream Team, Never Settle, Think Deeper .
✅ 2. Sharpen Social Media & Support Skills
- Be prepared to act spontaneously and empathetically in real-time.
- Demonstrate your ability to multi-task and use social media platforms like Twitter, Facebook, and Trustpilot with ease.
✅ 3. Practice Problem-Solving Scenarios
- Recruiters may evaluate your approach to complex customer issues. Craft examples where you simplified technical or financial issues clearly.
✅ 4. Prepare for Shift-Based Workflow
- Be ready to work nights and weekends—understand shift allowances policy and plan accordingly.
✅ 5. Mock Messaging Practice
- Practice by responding to hypothetical support queries, using platforms like Discord or Twitter, while keeping tone professional and calm.
✅ Final Summary
This Support Specialist – Social Media role at Revolut is ideal if you’re a fast learner with strong English skills, empathy, tech-savviness, and social media understanding. Although demanding, the role offers exposure to global fintech operations, remote flexibility, and career growth in a startup-like environment.
To apply, head to Revolut’s official careers portal and search for Support Specialist (Social Media) – India Remote. Always ensure emails come from @revolut.com, and beware of scams asking for payments or financial details during your hiring process.
