About Sutherland
Sutherland Hiring Collection Associate (Work From Home / Remote). Sutherland, a global leader in business process transformation and digital customer experience management, is now hiring for Customer Service Associate (Work From Home) roles across India. This is a great opportunity for individuals looking to work remotely with a reputed multinational company that values innovation, customer satisfaction, and employee growth.
Sutherland Hiring Collection Associate (Work From Home / Remote) Job Overview
Company: Sutherland
Experience Required: 0 – 5 years
Salary: ₹50,000 – ₹3 LPA (Per Annum)
Job Location: Remote (Hiring office located in Chennai)
Employment Type: Full-Time, Permanent
Industry Type: BPM / BPO
Department: Customer Success, Service & Operations
Role Category: Voice / Blended
Roles and Responsibilities
- Review open accounts from the daily aging report.
- Monitor and maintain assigned accounts through outbound/inbound collection calls and reconciliations.
- Collect customer payments according to due dates and follow up promptly on payment arrangements.
- Track customer payment activity to ensure timely collections.
- Escalate cases of non-payment or lack of response to the concerned department.
- Provide excellent customer service for account adjustments, statements, refunds, and billing resolutions.
- Identify and discuss issues causing account delinquency, escalating when required.
- Assist with cleanup of unapplied credits (UCs) and short-paid invoices.
- Send Dunning letters to customers for overdue payments.
- Coordinate and follow up with Sales/Operations teams regarding customer accounts.
- Update daily and weekly trackers, ensuring accuracy through self-quality checks.
- Adhere to company control and compliance policies.
- Serve as a liaison between customers, sales, billing, and internal departments to ensure smooth operations.
- Regularly update Standard Operating Procedures (SOPs).
- Participate actively in learning and development programs.
Educational Qualifications
- Minimum Qualification: 12th Pass or Graduate Degree in any discipline.
- Candidates from any educational background who possess good communication and problem-solving skills are encouraged to apply.
Age Limit
- Minimum age: 18 years
- No upper age limit mentioned.
Preferred Candidate Profile
- Excellent verbal and written communication skills.
- Strong willingness to learn and adapt to new skills.
- Ability to handle customer queries with patience and professionalism.
- Good analytical, problem-solving, and time-management skills.
Salary Details
- Pay Scale: ₹25,000 – ₹29,400 per month (approximately).
Note: Salary figures are indicative based on online sources like Glassdoor and AmbitionBox. Actual pay may vary depending on performance and location.
Benefits and Perks
- Competitive salary with attractive performance-based incentives.
- Paid vacation and annual sick leave.
- Comprehensive health and life insurance coverage.
- Subsidized lunch benefits.
- Annual merit-based salary increases.
- Paid training programs for both onsite and work-from-home associates.
- Career development and promotion opportunities.
- Reward and recognition programs to honor top performers.
Selection Process
The selection process for Sutherland Work From Home Recruitment 2025 includes:
- Shortlisting/Assessment Test – Candidates will be shortlisted based on qualifications and eligibility.
- Telephonic/Virtual Interview – Shortlisted candidates will be contacted via registered email or mobile number.
Final selection will be based on communication skills, analytical ability, and problem-solving performance.
Experience Required
- No prior work experience is mandatory.
- Freshers and candidates with previous experience can apply.
How to Apply
Interested and eligible candidates can apply online through the official Sutherland career portal or using the link provided below.
👉 Click Here to Apply Online
Candidates must register and apply via online mode only. Offline applications will not be accepted.
Application Fee
There is no application fee for this recruitment. Sutherland does not charge money for job applications or interviews. Candidates are advised to be cautious of any fraudulent job offers.
Important Information
- Applications submitted after the deadline will not be considered.
- Incomplete applications or those missing details will be automatically rejected.
- Ensure that all required details are accurate before submitting the online form.
Why Join Sutherland
Sutherland offers a dynamic and inclusive work culture that promotes continuous learning and professional development. As a Customer Service Associate (Work From Home), you’ll gain exposure to global processes, improve your communication and technical skills, and enjoy a healthy work-life balance. The company’s focus on innovation, recognition, and employee well-being makes it one of the most desirable workplaces for professionals in the customer support industry.
If you’re looking for a stable, flexible, and rewarding work-from-home job, then Sutherland’s Customer Service Associate role is an excellent choice. Apply now and start your remote career journey today.
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