Sutherland Walk in drive for Customer Support role from 7th August to 16th August. This is a great opportunity for candidates with at least 6 months of customer support experience to work with a global leader in business process outsourcing (BPO) and customer service. The role involves handling international customer queries through chat and email, ensuring prompt and effective solutions. Candidates who are immediate joiners, have completed their 12th standard or higher education, and are open to working in rotational shifts are encouraged to attend.
About the Job
This job is for people who want to work as a Customer Support Executive in Sutherland, a big company that provides customer service to many businesses. Your main work will be to chat or email with customers and help solve their problems. It is not a voice process, so you won’t be making phone calls — just chatting and emailing.
About Company:
Sutherland is a global company that helps other businesses provide great customer service, solve problems, and work more efficiently. Founded in 1986, it operates in more than 20 countries and has thousands of employees worldwide. Sutherland works with clients from many industries, like technology, banking, retail, travel, and healthcare. The company is known for its friendly work culture, training programs, and opportunities to grow in your career.
If you work at Sutherland, you’ll be part of a team that talks to customers, solves their queries, and makes sure they have a good experience. It’s a place where your communication skills and problem-solving abilities are valued and developed.
Job Location
Hyderabad (Manikonda)
Office Address:
DivyaSree TechRidge, Block P2, (North Wing), 7th Floor, Manikonda, Hyderabad – 500089, India
Walk-in Details
- Interview Dates: 7th August to 16th August 2025
- Time: 11:00 AM to 2:00 PM
- Contact Person: Sannidhya (write this name on your resume)
- Contact Number: 8919753531
Number of Openings
There are 50 positions available. Many people are applying, so going early is a good idea.
Work Details
- Work Type: Full-time, permanent
- Work Mode: Work from Office (not remote)
- Shift: Rotational shifts (5 working days, 2 days off — days off will keep changing)
- Department: Customer Success / Service & Operations
- Process Type: International chat process (Non-voice)
Job Role & Responsibilities
- International chat process
- English Communication.
- Contacting existing customers as well as prospective customers on email/chat.
- Obtaining customer information and other relevant data
- Asking questions to the customer and understanding their need
- Resolving customer queries and issues related to the products and service via email/chat.
Education:
Qualifications: PUC (12th)/ Diploma (3years) / undergraduates / BE / B.Tech and graduates from any stream are eligible to apply.
Skills Needed:
- Good English communication (for international customers)
- Typing speed and accuracy for chat process
- Basic computer knowledge
- Must be ready to join immediately
Frequently Asked Questions (FAQ)
1. What does a Customer Support Executive do at Sutherland?
A Customer Support Executive helps customers through email or chat by answering their questions, solving problems, and giving them information about products or services.
2. Is this a voice or non-voice process?
This job is a non-voice process, which means you won’t be making calls — you’ll be helping customers through chat and email.
3. What are the work timings like?
The company works in rotational shifts, so your shift timing may change from week to week. You will work 5 days and get 2 days off, but the off-days will also change every week.
4. Can freshers apply for this role?
No. This position requires at least 6 months of experience in customer support. Freshers are not eligible.
5. What education do I need to apply?
You must have completed 12th standard (PUC). Diplomas, undergraduates, and graduates from any field can also apply.
6. Is work from home available?
No. This is a work from office role, based in Hyderabad (Manikonda).
7. Is English communication important?
Yes. Since it’s an international chat process, you must have good written English to communicate clearly with customers.
8. Will I get training after joining?
Yes. Sutherland provides training so you understand the company’s process, tools, and ways to handle customer queries.
