TCS Hiring for Voice Support Tata Consultancy Services (TCS), one of India’s leading global IT service and consulting companies, has announced exciting job opportunities for Customer Service Associate (Voice Process) roles. The recruitment drive aims to hire candidates with excellent communication and problem-solving skills. Interested and eligible candidates can apply online before December 5, 2025.
TCS Hiring for Voice Support Job Details 2025
Company Name: Tata Consultancy Services (TCS)
Role: Customer Service Associate (International Voice Process)
Total Vacancies: Various
Application Mode: Online
Last Date to Apply: December 5, 2025
TCS Job Location
Customer Service Associate (Voice Process): Mumbai
This location offers modern facilities, hybrid work culture, and a professional environment for career growth.
TCS Job Responsibilities
- Handle inbound and outbound calls from international customers.
- Maintain a high level of professionalism and patience during interactions.
- Ensure Service Level Agreements (SLAs) are consistently met.
- Focus on Key Performance Indicators (KPIs) like RSAT, AHT, and customer experience.
- Stay updated on new product or service changes.
- Implement feedback and take corrective measures for continuous improvement.
Educational Qualification
- A graduate degree in any discipline from a recognized university.
- Freshers are eligible to apply.
Candidates with good communication and customer-handling abilities will be preferred.
Required Skills and Knowledge
- Strong verbal and written communication skills in English.
- Excellent comprehension and data entry abilities.
- Familiarity with customer service tools and CRM systems.
- Good typing speed and accuracy.
- Ability to stay calm under pressure and handle challenging customers.
- A positive attitude and willingness to learn.
- Proficiency in computer applications and multitasking.
TCS Salary Details
The estimated salary for the role is around ₹32,500 per month.
Note: Salary may vary based on candidate experience, performance, and TCS internal policies. (Data sourced from AmbitionBox and Glassdoor.)
Age Limit
- Minimum Age: 18 years
- Maximum Age: No upper limit specified
TCS encourages candidates of all ages to apply as long as they meet the qualification and skill requirements.
Selection Process
The TCS hiring process involves the following stages:
- Application Shortlisting – Based on qualification and eligibility.
- Assessment Test (if required) – To evaluate communication and technical skills.
- Telephonic/Virtual Interview – Final interaction round with HR or operations team.
Shortlisted candidates will receive further details through their registered email ID or mobile number.
Work Experience
Freshers and experienced candidates are both welcome to apply. Prior customer service experience will be an added advantage.
How to Apply for TCS Recruitment 2025
Interested candidates can apply online through the official TCS career portal or the link below:
👉 Apply Online for Customer Service Associate (Voice Process)
Applicants must register and fill out their details accurately. Offline applications will not be accepted.
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