Tech Mahindra is conducting a Mega Walk-in Drive for candidates interested in International Voice Service Desk Technical Support roles. This is a fantastic opportunity for freshers and experienced professionals looking to build a career in technical support and IT services.
Company: Tech Mahindra
Experience Required: 0 – 5 years
Salary: 3 – 5.5 LPA
Location: Bahadurpally, Hyderabad
Date & Time: 13th October – 17th October, 11:00 AM – 1:30 PM
Openings: 50
Contact: Aniketh
Tech Mahindra Mega Walk-in Drive Job Roles Available
- Technical Support Associate
- Senior Technical Support Associate
Job Description
Tech Mahindra is hiring enthusiastic candidates for its International Voice Technical Support team. The role involves handling customer queries, troubleshooting technical issues, and maintaining high-quality service. Candidates will gain experience in Service Desk operations and develop expertise in IT support.
Key Responsibilities
Technical Support (L1/L2)
- Respond to customer queries via calls and emails.
- Troubleshoot and resolve technical issues effectively.
- Maintain proper documentation of incidents.
- Ensure customer satisfaction by providing timely solutions.
Service Desk Operations
- Work with ITSM Tools like ServiceNow, BMC Remedy, HPSM, CA Service Desk.
- Manage Active Directory: User Management, Password Reset, Account Unlock.
- Provide support for Microsoft Office & O365 applications (Outlook, Excel, Teams).
- Troubleshoot Windows OS (7/8/10) and desktop-related issues.
- VPN / Citrix / Exchange Support.
- Hardware & Network troubleshooting including LAN, Printers, and Devices.
- Remote troubleshooting for Desktops, Laptops, Mobile devices, and Printers.
- Basic knowledge of Antivirus, Patch Management, SCCM.
- Excellent voice, email, and chat communication skills.
- Knowledge of ITIL processes is preferred.
Eligibility & Requirements
- Fresher candidates are eligible (must not be pursuing studies).
- 0 – 5 years of experience in International Technical Support only.
- Excellent English communication skills.
- Willingness to work in rotational shifts (night shifts, 24/7).
- Work from office: Bahadurpally location.
- Immediate joiners preferred.
- Basic knowledge of technical issues and troubleshooting.
Perks and Benefits
- Training and career growth opportunities.
- Friendly and supportive work environment.
- Exposure to international technical support processes.
- Hands-on experience with ITSM tools and service desk operations.
Walk-in Instructions
- Candidates should carry their Resume and Aadhar Card.
- Mention Aniketh on top of the resume.
- Avoid visiting on festive dates and Sundays.
Key Skills Required
- Service Desk / Technical Support / International Voice Process
- L1 Support, IT Service Desk, ITSM Ticketing
- International Technical Support, Technical Voice Process
- US Voice Process / International Calling
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