Tech Mahindra Recruitment Announcement Walk-in, a global leader in IT services and consulting, is conducting a Mega Walk-in Drive in Hyderabad for the Service Desk – Technical Support (International Voice) role. This is an excellent opportunity for freshers with excellent communication skills as well as experienced professionals with technical support expertise. If you’re looking to build your career in the IT service desk domain, this role offers competitive pay, global exposure, and a chance to work with cutting-edge technology in a dynamic environment.
📅 Tech Mahindra Recruitment Announcement Walk-in Drive Details
- Dates: 11th – 14th August 2024
- Time: 11:00 AM – 2:00 PM
- Venue: Tech Mahindra Technology Centre, Survey No. 62/1A, Part B, SEZ, Dundigal Municipality, Bahadurpally, District: Medchal-Malkajgiri, Hyderabad – 500043, Telangana
- Contact Person: Aniketh (Mention name on resume)
- Openings: 30+
- Location: Hyderabad – Work from Office
- Salary: ₹3–5 LPA
💼 Role & Responsibilities
As part of the Service Desk – Technical Support (International Voice) team, you will be responsible for:
- Handling inbound and outbound technical support calls for international clients.
- Responding to customer requests through calls, emails, and chat.
- Troubleshooting hardware and software issues for PCs and laptops.
- Assisting customers with VPN setup, LAN/WAN configuration, Outlook email issues, and remote desktop support.
- Providing after-hours and on-call support for urgent technical problems.
- Maintaining accurate records using ticketing tools and following escalation procedures.
🛠 Skills & Qualifications Required
Eligibility:
- Freshers: Must have excellent communication skills in English.
- Experienced: 6 months to 5 years of experience in Technical Support (Voice) preferred.
- Graduation not mandatory.
Technical Skills:
- PC/Laptop troubleshooting (both hardware & software).
- Networking knowledge – LAN, WAN, VPN.
- Email configuration (Outlook, Exchange).
- Remote support and ticketing tools.
- Basic understanding of Active Directory.
Soft Skills:
- Strong communication and customer handling skills.
- Problem-solving and logical thinking.
- Ability to work in rotational night shifts.
📌 Perks & Benefits
- Both-side transportation provided.
- 5-day working week with 2 days off.
- Opportunity to work with global clients.
- Growth-oriented IT service environment.
🗂 Documents to Carry for Walk-in
- Updated Resume (mention Aniketh on top).
- Government-issued ID proof (Aadhar Card).
- Educational & experience certificates (if applicable).
🌟 Why Join Tech Mahindra?
- Work with one of the top IT services & consulting companies in the world.
- Gain valuable international technical support experience.
- Career growth with learning opportunities in networking and IT infrastructure.
- Professional work environment with global exposure.
📝 General HR Questions
- Tell me about yourself.
- Why do you want to join Tech Mahindra?
- What do you know about the Service Desk role?
- Are you comfortable with rotational night shifts?
- How do you handle pressure or urgent issues?
- Are you okay with working from the office and following a 5-day work week?
- Why should we hire you for this role?
- Tell me about a time you solved a problem quickly.
💻 Technical Questions
Hardware & Software
- How would you troubleshoot a PC that doesn’t power on?
- What steps would you take if a laptop is running very slow?
- How do you resolve printer connectivity issues?
- How would you install and configure Outlook on a system?
- What is the difference between HDD and SSD?
Networking
6. What is the difference between LAN, WAN, and VPN?
7. How do you troubleshoot internet connectivity issues?
8. What is an IP address and how do you check it?
9. How do you release and renew an IP address in Windows?
10. Explain the difference between a public and private IP address.
Systems & Tools
11. What is Active Directory and why is it used?
12. What are ticketing tools? Have you used any?
13. How would you reset a user’s password in Active Directory?
14. What is the difference between IMAP and POP3 in email settings?
⚡ Scenario-Based Questions
- A user calls and says they cannot connect to the company VPN. How do you troubleshoot?
- A customer is angry because their laptop keeps restarting. How do you handle the call?
- If you get two tickets — one for a VIP user’s email issue and one for a normal user’s network issue — which will you prioritize and why?
- You receive a chat request and a phone call at the same time. What will you do?
- If you cannot solve the issue immediately, how will you communicate this to the customer?
📌 Communication & Customer Handling
- Practice speaking clearly and confidently in English.
- Learn to paraphrase customer issues to confirm understanding.
- Use a calm and polite tone even with frustrated users.
- Always thank the user for their patience.
More details -: Click Here
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