Trust & Safety New Associate at Accenture – Hyderabad

Published On: September 22, 2024

Trust & Safety New Associate at Accenture - Hyderabad

Job Overview

Company	Accenture
Job Role	Trust & Safety New Associate
Qualification	Any Graduation
Experience	Fresher
Salary	upto 4.6lpa
Location	Across India

Trust & Safety New Associate at Accenture – Hyderabad Accenture, a globally renowned professional services company, is seeking talented individuals for the position of Trust & Safety New Associate at its Hyderabad location. This opportunity is ideal for candidates with a passion for operations management, technology, and ensuring a safe online environment. The role is open to graduates with 0 to 1 year of experience, offering an excellent starting point for those looking to build a career in operations management and online trust and safety.

About Accenture

Accenture is a leading global professional services company with unmatched expertise in digital, cloud, and security solutions. With a workforce of over 699,000 employees serving clients in more than 120 countries, Accenture delivers innovative solutions across various industries. The company offers services in Strategy and Consulting, Technology and Operations, and Accenture Song, all powered by one of the largest networks of Advanced Technology and Intelligent Operations centers.

Accenture is committed to creating a positive impact on clients, communities, and stakeholders by embracing change, fostering innovation, and promoting excellence. With a vision to bring human ingenuity and technology together, Accenture continuously drives transformation and growth for its clients.

For more information, visit the official website: Accenture

Job Description: Trust & Safety New Associate

The Trust & Safety New Associate position involves safeguarding the integrity and safety of online platforms by monitoring and reviewing content based on established guidelines. This role requires keen attention to detail, the ability to make subjective judgments, and a commitment to upholding quality standards. You will be part of a team responsible for ensuring a safe and enjoyable online experience for users while supporting advertisers, clients, and various stakeholders.

Skill Required:

Platform Data Operations – Operations Management

Designation:

Trust & Safety New Associate

Qualifications:

Any Graduation

Years of Experience:

0 to 1 year

Location:

Hyderabad

Employment Type:

Full-time

Role Responsibilities

As a Trust & Safety New Associate, you will be responsible for various tasks that contribute to maintaining the safety and integrity of online platforms. Key responsibilities include:

Ad Reviewing: Reviewing ads to protect users from potentially sensitive or harmful content and ensuring compliance with established policies. You will be required to analyze ads created by advertisers or flagged by users and determine whether they meet safety and quality standards.
Policy Adherence: Adhering to policy guidelines while reviewing ads, safeguarding advertiser interests, and ensuring a safe user experience. You will be expected to follow guidelines for political and election ads, ensuring compliance with laws, election silence periods, and mandated restrictions.
Quality Assurance: Ensuring the accuracy and quality of reviewed ads by removing malware and other harmful content from ads and landing pages. This role is crucial in providing a safe environment for users and preventing malicious activities.
Operations Management: Engaging in operations management tasks that involve designing and controlling processes related to production, ensuring efficiency, and optimizing resource utilization. You will be expected to contribute to effective business operations, ensuring customer requirements are met.
Attention to Detail: Exhibiting high attention to detail when examining image styles, colors, and overall visual appeal. This involves the ability to identify visually unappealing content and make informed decisions based on predefined guidelines.
Repetitive Task Management: Performing repetitive tasks with a high level of accuracy and quality over extended periods. This role requires consistency, patience, and the ability to maintain focus on tasks.
Account Review: Reviewing accounts to identify and remove malware, ensuring that the advertising ecosystem remains safe for users and advertisers. This involves safeguarding accounts and identifying suspicious activities that could pose risks.
Political Ad Review: Reviewing political or election ads to ensure compliance with policy guidelines, responsible advertising practices, and legal requirements. You will need to be familiar with election laws and restrictions applicable to specific geographic areas.
Customer Support: Assisting in providing a safe and enjoyable experience for users by handling customer queries, complaints, and feedback related to ads. Your role will be essential in building trust and maintaining a positive online environment.

Skills and Qualifications

The Trust & Safety New Associate role requires a combination of skills, qualifications, and attributes, including:

Attention to Detail: High attention to detail is essential for identifying and addressing issues within ads, ensuring compliance with policies, and maintaining quality standards.
Visual Analysis: The ability to analyze image styles, colors, and overall aesthetics to determine whether content is visually appealing or needs adjustment.
Proficiency in English: Strong reading and typing skills in English are crucial for understanding complex policy documents and communicating effectively with team members.
Hand-Eye Coordination: Excellent hand-eye coordination, involving the use of a keyboard, mouse, and other input devices. This role requires quick and accurate movements, making proficiency in handling two-handed operations essential.
Memorization Skills: The ability to memorize 45+ keyboard and mouse combinations to perform tasks efficiently. Familiarity with shortcuts and operational commands will be beneficial in executing repetitive tasks.
Smartphone Navigation: Experience using smartphones, getting directions, and navigating between locations is a valuable skill, as this role may involve handling location-based data.
Map and Navigation Skills: Familiarity with map reading, navigating between two locations, and understanding driving rules or traffic guidelines will help in reviewing ads related to location-based content.
Policy Understanding: The capability to read and comprehend complex policy and standard operating procedure documents is crucial for ensuring that reviewed content adheres to established guidelines.
Quality Control: A basic understanding of quality control processes ensures that all reviewed content meets high standards of accuracy, consistency, and compliance.
Repetitive Task Performance: The ability to perform repetitive tasks accurately over an extended period while maintaining attention to detail and quality.

Work Environment and Expectations

Rotational Shifts: The role may require you to work in rotational shifts, ensuring that the team provides 24/7 support and coverage for various operations.
Team Collaboration: You will work closely with your team and direct supervisor, and it’s essential to communicate effectively and follow instructions.
Individual Contributor: This role requires you to work independently within a predetermined scope of tasks, focusing on accuracy and efficiency.

Career Growth and Learning Opportunities

Working as a Trust & Safety New Associate at Accenture offers numerous opportunities for career growth, skill development, and learning. By gaining experience in operations management, quality assurance, and policy compliance, you will develop valuable skills that can open doors to advanced roles within the organization.

Some potential career paths include:

Operations Specialist: Transition to a specialist role that focuses on operations management, process optimization, and quality control.
Quality Assurance Analyst: Move into a position that emphasizes quality assurance, policy enforcement, and content review.
Team Lead: With experience, you can take on leadership responsibilities, guiding and mentoring junior team members.
Policy Analyst: Explore opportunities in policy analysis, working on developing, refining, and implementing policies for content review.

Why Choose Accenture?

Accenture offers a dynamic and inclusive work environment that values diversity, innovation, and employee well-being. As a member of the Trust & Safety team, you’ll benefit from:

Comprehensive Training: Access to training programs that help you develop technical skills, policy knowledge, and operational expertise.
Career Development: Opportunities for growth within the organization, with clear paths for advancement based on performance and experience.
Competitive Compensation: Attractive salary packages, benefits, and incentives that reward your contributions.
Global Exposure: Experience working with a global team, gaining insights into different cultures, industries, and best practices.
Work-Life Balance: Flexible work arrangements that support a healthy work-life balance, ensuring you can excel in your role while maintaining personal well-being.

Conclusion

The Trust & Safety New Associate role at Accenture is an exciting opportunity for graduates looking to start their careers in operations management, quality assurance, and online content review. With a strong focus on attention to detail, policy adherence, and ensuring a safe user experience, this role offers a unique chance to contribute to a global organization that values innovation, excellence, and employee growth. By joining Accenture, you’ll become part of a team dedicated to making a positive impact, driving change, and delivering high-quality services to clients worldwide.

If you’re ready to embark on a rewarding career journey, consider applying for the Trust & Safety New Associate position today.