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Sutherland Permanent Work from Home jobs 2024 | Sutherland Jobs actively seeking dedicated individuals to join their team is a remarkable Associate-CS Phone opportunity to unleash your talent, make a significant impact, and advance your career. Read on to explore more about this exciting position and how to apply. Join our TELEGRAM GROUP for daily job updates, free materials and interview tips.
Company Name : Sutherland
As a respected industry leader Sutherland forefront of innovation. With a commitment to excellence and a dynamic work culture, we foster an environment that values collaboration/continuous learning.
Job Role : Associate
You will be an integral part of our team, Contributing Associate will have the opportunity of utilizing your skills and expertise to drive more growth to the company.
Job Description:
- Provides customer support by phone, email or instant message to consumers. Serves as primary contact for inbound customer issues. Escalates more technical product-related issues to proper Product Support department.
- Processes a high volume of consumer inquiries of FIS products and services and resolves a targeted percentage of those inquiries.
- Troubleshoots customer problems, identifies root cause of problem and uses tool and resources appropriately to determine how to resolve customer problems.
- When unable to resolve problems in a reasonable amount of time, will escalate to appropriate resource. Follows up on escalated issues with coaching and mentoring to learn appropriate solution and expand overall knowledge.
- Tracks and documents inbound support requests and ensures proper notation of customer problems or issues.
- Updates customer information and ensures accurate entry of contact information.
- Meets standards of job, such as quality standards, adherence to schedule and average handle time.
- May provide guidance and/or mentoring to less experienced Customer Service Associates – Consumer.
- Other related duties assigned as needed.
Educational Qualifications : Any Bachelor’s Degree
- To qualify for the role candidates must possess Bachelor’s Degree in a relevant field. Higher qualification is preferred.
- 10+2Â / Degree/ 3 yrs Diploma
Age Requirement : 18 Years
Candidates applying for this position should meet the minimum age requirement that is set by the company.
Application Process Fee :
We believe in equal opportunities for all aspiring professionals. Hence, there are no application fees associated with applying for this position.
Salary :
We understand the value of attracting and retaining exceptional talent. Successful candidates for the position will enjoy a competitive annual salary of up to 3 LPA. accompanied by a comprehensive benefits package and opportunities’ for growth and advancement.
Selection Process :
Our selection process for the position involves a thorough evaluation of candidates’ qualifications, skills, and potential cultural fit. This may entail various stages, including mention stages, e.g., resume screening, interviews, assessments, allowing us to identify individuals who possess the qualities required to thrive in our dynamic environment.
Application Process :
To apply for this position please visit our official website. Create an account, complete the application form, and upload your up-to-date resume. We recommend providing detailed and accurate information to enhance your chances of being considered for this exciting opportunity.
Job Location:
WORK FROM HOME
Conclusion :
Take the leap and embark on an extraordinary career journey with us as. Join our exceptional team and become part of an organization that encourages and fosters personal and professional growth. Apply today to shape the future and unlock your full potential.
More details & apply link : Click Here
The information provided in this post is for illustrative purposes only and may not reflect specific job openings or requirement at Sutherland.
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