Amazon CS Associate Customer Service 2026
CS Associate – Customer Service | Bangalore
Bangalore
Customer Service
Bachelor’s Degree
Amazon CS Associate Customer Service 2026 is an opportunity for candidates interested in customer service, identity verification and compliance-related operations. The role is for a CS Associate, Customer Service and is based in Bangalore, Karnataka.
The selected candidate will work on the VKYC (Video Know Your Customer) verification process. The role involves conducting real-time video calls with customers, verifying identity documents, performing face matching, checking customer location and identifying potentially fraudulent or suspicious activity.
Amazon CS Associate Customer Service 2026 – Highlights
Company
Position
Job Function
Location
Qualification
Preferred
Table of Contents
Amazon CS Associate Customer Service 2026 – Job Overview
Amazon is hiring for the position of CS Associate, Customer Service in Bangalore. The role is associated with the VKYC verification process, where candidates will interact with customers through live video calls and perform identity verification activities.
The position requires candidates to communicate professionally with customers, examine identity documents shown during video calls, compare customer faces with ID photographs and accurately record verification information.
Candidates should also be comfortable working in a fast-paced environment, handling confidential information and following company procedures and applicable safety requirements.
| Job Detail | Information |
|---|---|
| Company | Amazon |
| Position | CS Associate, Customer Service |
| Job ID | 10528185 |
| Location | IND, KA, Bangalore |
| Team | Amazon Pay / Customer Service |
| Qualification | Bachelor’s Degree |
| Preferred Experience | Prior VKYC experience |
About the CS Associate Customer Service Role
As a CS Associate, you will support the Video Know Your Customer (VKYC) verification process. This involves real-time interaction with customers and verification of information provided during the video session.
Accuracy, attention to detail, communication skills and the ability to identify suspicious activity are important for this position. Candidates will also need to maintain accurate records and protect confidential customer information.
Key Responsibilities
1. Conduct Video Calls
Answer live video calls with new customers and conduct the required verification process.
2. Verify Identity Documents
Examine original documents such as PAN card, Aadhaar, Passport or Driver’s License shown during the video call.
3. Perform Face Matching
Compare the customer’s face during the video call with the photograph on the submitted identity document.
4. Check Customer Location
Verify that the customer is calling from an allowed location using the relevant map system.
5. Identify Potential Fraud
Pay attention to fake documents, fake photographs or suspicious customer behavior and report risky cases to the team lead.
6. Maintain Accurate Records
Capture clear screenshots, enter customer information and save session details accurately.
7. Assist Customers
Communicate politely, answer basic customer questions and guide customers through the verification process step by step.
8. Follow Procedures
Follow company procedures and applicable government safety laws while performing verification activities.
Basic Qualifications
- Experience in oral and written communication.
- Experience in deploying identity and access management systems, or experience that includes strong analytical skills, attention to detail and effective communication abilities.
- Knowledge of basic computer business applications such as MS Word, MS Excel and MS Outlook.
- Experience handling confidential information and maintaining professionalism in dealing with senior executives, or experience at Amazon.
- Experience working in a fast-paced and ambiguous environment.
- Experience in a customer service environment.
- Bachelor’s degree.
Preferred Qualification
Prior VKYC experience is listed as a preferred qualification for this Amazon CS Associate Customer Service position.
Skills to Highlight in Your Resume
Candidates applying for this role can highlight relevant experience and skills such as:
Communication
VKYC
Identity Verification
Attention to Detail
Fraud Detection
MS Excel
MS Word
MS Outlook
Confidential Data Handling
Who Can Apply?
Candidates who meet the listed basic qualifications, including a Bachelor’s degree and relevant communication/customer-service capabilities, can consider applying for this role.
Prior VKYC experience is preferred but is listed separately under the preferred qualifications.
How to Apply for Amazon CS Associate Customer Service 2026
Interested candidates should review the official Amazon job posting and complete the application through the Amazon Jobs portal.
Job ID: 10528185
Apply through the official Amazon Jobs listing.
Application Checklist
- ☑ Bachelor’s degree
- ☑ Strong oral and written communication
- ☑ Customer service experience
- ☑ Basic MS Word, Excel and Outlook knowledge
- ☑ Attention to detail
- ☑ Ability to handle confidential information
- ☑ Prior VKYC experience, if available
⚠️ Amazon Recruitment Fraud Alert
Amazon states that it never asks for fees or deposits in any form during the recruitment process.
Candidates should be cautious of anyone asking for money, deposits, registration fees or payments in exchange for a job opportunity. Always verify recruitment information through the official Amazon Jobs website.
Frequently Asked Questions
What is the Amazon CS Associate Customer Service 2026 role?
It is a Customer Service Associate role focused on the VKYC video-based identity verification process.
Where is this Amazon job located?
The job location listed is Bangalore, Karnataka, India.
What is the educational qualification?
A Bachelor’s degree is listed under the basic qualifications.
Is VKYC experience mandatory?
Prior VKYC experience is listed as a preferred qualification, while the job listing separately provides the basic qualifications.
What is the Amazon job ID?
The job ID is 10528185.
How can I apply?
Candidates can apply through the official Amazon Jobs listing linked in the application section above.
Important Note
Job availability, hiring requirements and application status can change. Candidates should check the official Amazon listing before submitting an application and rely on the latest information provided there.
Disclaimer
This article is published for informational and educational purposes. The job information has been presented based on the Amazon job listing provided for this position. Candidates should verify all details, eligibility requirements, job availability and application instructions on the official Amazon Jobs website before applying. TeluguNewzz is not responsible for changes made by the employer after publication.
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for candidates interested in customer service, identity verification and
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The role is based in Bangalore and focuses on the
VKYC (Video Know Your Customer) verification process.
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