Good news for job seekers looking for BPO jobs in Hyderabad. Firstsource is conducting a walk-in interview for Customer Support Executive roles. Candidates with 0–3 years of experience, including freshers, are eligible to attend the walk-in drive.
Firstsource Walk-in Interview Details
Company: Firstsource
Role: Customer Support Executive (Voice / Blended Process)
Experience: 0 – 3 Years
Salary: ₹1.25 – ₹2.75 LPA
Openings: 100
Location: Hyderabad
Walk-in Date: 20 March – 4 April
Interview Time: 11:00 AM – 3:00 PM
Interview Venue:
Firstsource – 5th Floor, BSR Building,
Nanakramguda Village, Serilingampally,
Hyderabad, Telangana – 500008
Contact Person: Baljinder Kaur
Job Role
The Customer Support Executive role mainly focuses on handling customer queries through voice or blended communication channels. Candidates will interact directly with customers, help resolve their issues, and ensure they receive a good service experience.
This role is suitable for people who enjoy communicating with customers and solving problems in a fast-paced environment.
Key Responsibilities
Selected candidates will perform the following tasks:
- Handle incoming customer calls and service inquiries.
- Provide accurate information about services and products.
- Resolve customer issues by troubleshooting and offering solutions.
- Maintain professional communication and empathy while assisting customers.
- Document customer interactions in the system.
- Work with internal teams to resolve complex issues.
- Meet performance metrics such as customer satisfaction and call resolution time.
Eligibility Criteria
Candidates applying for this role should meet the following requirements:
- 12th pass or any graduate can apply.
- Freshers and experienced candidates are eligible.
- Good English communication skills.
- Strong problem-solving and interpersonal skills.
- Basic knowledge of Microsoft Office and customer service tools.
- Ability to work in flexible shifts including night shifts.
- Strong organizational skills and attention to detail.
Transport Facility
The company provides a one-way cab facility for employees living within 23 km radius of the Firstsource office in Nanakramguda.
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