Jio Careers is Hiring Apprentice Engineer – Fresher Can Apply| 2025. This role offers a well-rounded entry point into the telecom and network maintenance domain, allowing freshers to gain hands-on experience in system monitoring, fault prioritization, emergency handling, and customer support. Whether you’re a recent graduate looking to break into the industry or someone interested in the operational side of telecom services, this apprenticeship provides an ideal launchpad for long-term professional growth.
In this article, we’ll break down all the key details of the role, including responsibilities, required skills, qualifications, and why it’s a great fit for aspiring engineers.
Jio Careers is Hiring Apprentice Engineer (83350373) – Job Overview
Posted Date: 16th July 2025
Function / Business Area: Apprentice Program
Location: Mumbai
Industry: Telecommunications / Technology
Employment Type: Full-Time Apprenticeship
Experience Required: Fresher
Education Qualification: Bachelor of Engineering (BE) in Electronics & Communication (E&C)
Job Description
The Apprentice Engineer role is an excellent opportunity for fresh engineering graduates to step into the telecommunications and technology industry. This role is part of a structured apprenticeship program designed to provide hands-on technical experience and foundational exposure to real-time operations and network maintenance. The selected candidate will play a vital part in ensuring seamless operations, minimizing system downtime, and actively contributing to the team’s service-level goals.
Key Responsibilities
- First-Level Proactive and Reactive Maintenance
- The apprentice will be responsible for conducting the initial level of system diagnostics and maintenance activities. This includes proactively identifying and resolving technical issues that could impact service delivery or system integrity.
- Fault Prioritization and SLA Adherence
- Candidates are expected to prioritize faults based on their severity and potential impact on service-level agreements (SLAs). Time-sensitive resolution of high-priority incidents is crucial.
- Emergency Handling and Coordination
- The role includes handling unexpected technical emergencies. The apprentice may also be required to coordinate with the first-level operations team and support investigation efforts to identify the root cause of the issue.
- Customer Escalation Management
- The candidate must be equipped to deal with complaints and escalations raised by the end-customer or internal customer care center (CC). Communication, patience, and a customer-first approach are key here.
- Trouble Ticket Analysis and Resolution
- The Apprentice Engineer will review trouble tickets, perform root cause analysis, and recommend corrective and preventive measures. The ability to learn from recurring issues and suggest improvements is important.
Skills and Competencies Required
- Technical Knowledge (Domain Mandatory)
- Candidates must possess a foundational understanding of electronics and communication principles. Basic familiarity with telecom infrastructure, network devices, and technical troubleshooting is essential.
- SLA Compliance and Process Adherence
- Ensuring the consistent usage of defined processes and tools in line with company SLAs is a must. The apprentice will be evaluated based on their compliance and ability to deliver timely and accurate technical resolutions.
- Understanding of Technical Support Functions
- Applicants should demonstrate a basic understanding of support systems and issue-resolution frameworks used in technical environments.
- Task Delegation and Coordination Skills
- While this is an entry-level role, it involves collaborating with different teams and occasionally delegating or coordinating tasks under supervision. Efficient communication and organizational skills are beneficial.
Who Should Apply
- Freshers with a BE degree in Electronics & Communication Engineering.
- Individuals with strong analytical skills and a proactive attitude toward problem-solving.
- Candidates who are eager to learn and contribute to a fast-paced and dynamic work environment.
- Graduates looking for practical exposure in the BPM / telecom / technical services industry.
Location Details
- City: Mumbai
Salary Details
The Apprentice Engineer (83350373) role at Jio offers a competitive salary package that typically ranges from ₹1 lakh to ₹2.6 lakhs per annum. The exact compensation may vary depending on several factors, including the candidate’s educational background, technical skills, and location.
Why This Role Is Important
As an Apprentice Engineer, you are part of the core technical operations that maintain service reliability and customer satisfaction. The hands-on experience offered by this apprenticeship is designed to help fresh graduates bridge the gap between academic learning and real-world engineering challenges. You will get the opportunity to work with industry professionals, modern systems, and cutting-edge tools that help maintain high operational efficiency across networks.
