About
Oracle is hiring fresher for the Support Analyst role 2024. Oracle is actively seeking dedicated individuals to join their team is a remarkable Support Analyst opportunity to unleash your talent, make a significant impact, and advance your career. Read on to explore more about this exciting position and how to apply. Join our TELEGRAM GROUP for daily job updates, free materials and interview tips
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Company Name : Oracle
As a respected industry leader Oracle forefront of innovation. With a commitment to excellence and a dynamic work culture, we foster an environment that values collaboration/continuous learning.
Job Role : Support Analyst
You will be an integral part of our team, Contributing Support Analyst will have the opportunity of utilizing your skills and expertise to drive more growth to the company.
Job Description :
- Must have:
- VERY GOOD COMMUNICATION SKILLS & PHONE ETIQUETTES.
- Good knowledge of Windows & Mac OS.
- Experience managing Active Directory accounts.
- Ability to install & troubleshoot MS Office, Printer, Citrix, VMware, Software & Hardware issues.
- Minimum 1 year of experience working in technical support supporting global customers.
- Must be willing to work in US Shifts.
- Good to have:
- Preferred neutral accent.
- Call handling skills (proper escalation & ownership of call etc).
- Proven track record for identifying and quickly resolving a wide variety of Windows/MAC/SCCM/Azure/VMWare/Exchange Online/Network.
- Career Level – IC0
Responsibilities:
- In this role, you will provide guidance and real time resolution on a wide range of technical and non-technical customer issues including, but not limited to: Windows, MAC, SCCM, Citrix, Active Directory accounts, Printer issues, Software & Hardware issues etc.
- Handle incoming calls by analyzing the issue and following appropriate Knowledge Base articles to implement necessary fixes.
- Document case notes in the ticket tracking system and escalate incidents when appropriate.
- Work is semi-routine in nature.
- Support may be delivered via phone or electronic channels like web and position will work in a call center environment as needed.
- Also, you will be the point of contact for new customers, introducing and educating them on Oracle as a whole.
- You will also have the opportunity to gain knowledge of specific product areas within our core technologies and/or applications.
Required Skills:
- Active Directory
- Citrix
- Customer Service
- Excellent communication skills
- MS Office
- Networking Concepts
- Operating Systems
- Technical Support
- Troubleshooting
Educational Qualifications : Any Bachelor’s degree-B.e/B.tech/M.e/M.tech
To qualify for the role candidates must possess Any Degree. in a relevant field. Higher qualification is preferred.
Age Requirement : 18 Years
Candidates applying for this position should meet the minimum age requirement that is set by the company.
Application Process Fee :
We believe in equal opportunities for all aspiring professionals. Hence, there are no application fees associated with applying for this position.
Salary :
We understand the value of attracting and retaining exceptional talent. Successful candidates for the position will enjoy a competitive annual salary of up to 10 LPA accompanied by a comprehensive benefits package and opportunities’ for growth and advancement.
Selection Process :
Our selection process for the position involves a thorough evaluation of candidates’ qualifications, skills, and potential cultural fit. This may entail various stages, including mention stages, e.g., resume screening, interviews, assessments, allowing us to identify individuals who possess the qualities required to thrive in our dynamic environment.
Application Process :
To apply for this position please visit our official website. Create an account, complete the application form, and upload your up-to-date resume. We recommend providing detailed and accurate information to enhance your chances of being considered for this exciting opportunity.
Job Location:
BENGALURU, KARNATAKA, India
Conclusion :
Take the leap and embark on an extraordinary career journey with us as. Join our exceptional team and become part of an organization that encourages and fosters personal and professional growth. Apply today to shape the future and unlock your full potential.
More details & apply link : Click Here
The information provided in this post is for illustrative purposes only and may not reflect specific job openings or requirement at Oracle.