Job description:

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• The Virtual Relationship managements engage with the Bank customers and prospects, virtually, to provide a seamless experience to customers

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• Developing and Expanding existing HNI customer relationships by ensuring quality portfolio

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• Continuous engagement with the portfolio customers mapped as per the contact policy with accurate and complete capture of interaction details

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• Call Handling as per desired standards

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• Fulfilling customer service requirements and deepening relationships

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• Creating the opportunity to provide financial solutions to customers via cross-sell and upsell

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• Aids in developing and maintaining strong customer relationships, both within a company as well as with new clients

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• Seek out new business opportunities for the clients while advising them on products or services that best fit their needs

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Qualification

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• 2-6 years' of client relationship experience

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• Strong communication and interpersonal skills

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